Office Assistant

The Opportunity

Verifies and ensures documents for accuracy (i.e., refund checks, compares account notes/documentation, letters, addresses, etc.).
Identifies any documents/files/accounts that may have an error/oversight/printing issues during processing.
Notes in patient accounts all action; mailing or faxing and if fax confirmation received.
Completes data entry and documentation in patient accounts and/or billing system(s).
Provides documentation for accounts when requested or required.
Processes, sorts, and routes incoming data.
Performs other office support tasks, including but not limited to: data entry, correspondence, filing, printing, and faxing.
Maintains a high level of customer service for our external and internal customers.

Required Experience and Competencies

High School Diploma or GED equivalent required.
One (1) year of on-the-job working experience preferred.
Type a minimum speed of 40 words per minute or 7,000 data entry keystrokes per hour preferred.
Experience in an office setting, preferably in an administrative or clerical role preferred.
Experience with billing insurance claims preferred.
Ability to perform detail-oriented tasks with attention to accuracy.
Skilled in effective and appropriate verbal and written communication, including spelling, grammar, and punctuation.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to provide excellent customer service and demonstrate strong interpersonal skills.
Organizational skills, ability to prioritize, and comfortable working independently.
Skilled in basic computer programs and ability to operate general office equipment.
Knowledge of billing systems.
Ability to navigate multiple computer applications/systems.
Ability to use 10-key by touch.
Ability to establish and maintain effective working relationships and work in a team environment.
Ability to correctly add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out instructions furnished in written, verbal, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Ability to prioritize workflow and meet performance and/or volume expectations.
Ability to take accountability and responsibility with all assigned daily tasks.
Ability to comply with Vituity - RCM policies and procedures.
Ability to identify and problem solve challenges that may not be outlined in a manual or know when to seek assistance.
Ability to perform tasks as directed by supervisor or manager.

The Community

Even when you are working remotely, you are an important part of the Vituity Community. We offer plenty of opportunities to engage with other Vitans through a variety of virtual meet-and-greets, events and seminars.

Monthly wellness events and programs such as yoga, HIIT classes, and more
Trainings to help support and advance your professional growth
Team building activities such as virtual scavenger hunts and holiday celebrations
Flexible work hours
Opportunities to attend Vituity community events including LGBTQ+ History, Día de los Muertos Celebration, Money Management/Money Relationship, and more