Usher, Front of House

POSITION DESCRIPTION

Jazz at Lincoln Center is currently seeking enthusiastic, proactive, and detail-oriented individuals to join the Front of House Team at its performance venue, Frederick P. Rose Hall (FPRH), also known as the House of Swing. Ushers are part-time employees responsible for providing exceptional customer service to all guests during Jazz and Special Events. This is a highly visible position which requires superior professionalism and customer service skills and offers invaluable exposure to different event types and industries.

Front of House is a dynamic, event-driven environment, and no two weeks are the same. Ushers are asked to be available at least three days a week, including weekday mornings and weekends, shifts can begin as early as 6am. Most shifts run 3 to 5 hours, and daytime shifts can extend up to 8 hours. Because scheduling is tied to the event calendar, availability does not guarantee assignment to every event, and the team shares shifts across the full roster.

KEY RESPONSIBILITIES

GUEST EXPERIENCE

Oversee assigned sections according to event specifications, as well as greeting and guiding guests to their destinations with professionalism, maintaining enthusiasm, attention, diplomacy, and patience while interacting with diverse groups of people.
Demonstrate in-depth knowledge of the venue’s floor plans.
Clearly and efficiently describe how to navigate all spaces within the venue.
Manage multiple requests with urgency and care.
ACCESSIBILITY AND SAFETY

Know and follow the proper procedures for assisting guests with accessibility needs.
Understand all safety, medical, and evacuation procedures, and in an emergency, assist guests in line with Jazz at Lincoln Center protocols.

PROFESSIONALISM

Ability to remain calm and optimistic when dealing with guests.
Maintain a professional appearance in line with Jazz at Lincoln Center’s Usher uniform policies.
Maintain the full Usher uniform: JALC provides a button-down shirt and a tie, and you provide your own black dress pants, black dress shoes, a black belt, and black socks. No logos or accessories to be added to the uniform.
Attend required meetings and training sessions for emergency procedures, accessibility procedures, guest experience techniques, and other policies.
Follow and engage with all email communications and notifications sent by the Management team.

QUALIFICATIONS

REQUIRED

Experience in a high-volume customer service role, preferably in retail or hospitality.
Ability to remain on your feet for the entirety of each shift, including standing, climbing stairs, and moving throughout the venue.
Ability to lift and move boxes of up to 25 pounds.
Ability to work in loud, crowded, and sometimes dark environments.
Ability to assist with emergency procedures including evacuations.
Work authorization that does not require visa sponsorship by the employer.