Associate Director - Delivery Manager

Key Responsibilities

Project Management

Manage various critical aspects of a project: scope, time, cost, quality, human resources, risks and communication
Manage timely, high-quality, and cost-effective service delivery to the client
Identify business needs of the client, act as an interface between the technical team and the client
Create project plan to track progress, plan timelines and share with client
Work with the Architect and Technical Lead to prioritize and track new functionality and ongoing releases
Provide support during Validation and User Acceptance Testing (UAT) phases with the client team to ensure all business requirements are met
Provide regular status updates to stakeholders on project progress
Manage project dependencies and critical path, track project timelines and milestones
Work with QA and Documentation teams to ensure success of the total project
Maintain overall schedule, timeliness of the team’s deliverables

Resource Management

Coach, mentor, motivate and supervise project team members and influence them to take positive action and accountability for their assigned work
Ensure that each team member has adequate skills and knowledge on technology, project management and software engineering processes
Reward and recognize performance
Identify and resolve any outstanding issues among the project teams, that cannot be resolved within the team

Relationship Management

Obtain and Communicate the Client’s feedback on project progress and success factors to the project team and other stakeholders
Identify farming opportunities
Lead the project initiation activity
Work with Project Manager to drive growth, quality and customer satisfaction

Internal Collaboration

Ensure regular collaboration with senior management, Project Manager and project stakeholders at Nagarro
Ensure proper handover from sales to delivery
Change Management - review/approve changes affecting scope, timing, cost, and/or quality, as required

Escalation Management

Be the point of escalation for all delivery related issues

Risk Management

Monitor risks, develop and execute risk mitigation plan with the project manager, at completion of every major milestone including project closure
Provide management oversight as predicated by review of the project risk analysis

Project Profitability / Finance

Ensures the profitability of the project/s
Review and close project account and financial files on project closure

Quality Management

Ensure the quality of the deliverables and client satisfaction
Understand the expectations of various stakeholders and seeks to satisfy them: client, users, governance group, senior management, team, support groups

Qualifications
• 10+ years of project management experience and fixed-bid projects
• PMP certification required
• Proven ability to manage multiple projects with competing deadlines
• Strong knowledge of project management tools and methodologies (e.g., Agile, Waterfall)
• Experience managing budgets, timelines, and resource allocations, especially in fixed-bid environments
• Excellent communication, negotiation, and problem-solving skills
• Ability to work effectively in a fast-paced, dynamic environment
• Bachelor’s degree in business, IT, or a related field

Preferred Skills:
• Experience in consulting or professional services industries
• Familiarity with software development projects
• Understanding of public sector compliance and procurement processes