Strategic Engagement Partner

Requirements
Enterprise customer excellence. You bring the relationship-building instincts that come from running large, complex enterprise accounts: a tight executive cadence, an early read on adoption friction and churn signals, and a clear plan for renewal and expansion. You've seen what good looks like in a mature customer-excellence function. You are fluent in helping to build out playbooks, health frameworks, expansion motions and, working alongside integrators. The systems you build in each engagement will inform the efficiency and effectiveness of subsequent engagements. You manage customer relationships through strategic consultation, straight talk, effective follow-through, change management, with an eye to the long game over the easy win.

AI fluency. You work AI-natively. You harness agentic tools to increase your effectiveness and efficiency, have strong instincts for what different models can and can't do well, and read their outputs critically rather than accept them whole.

Domain expertise. Knowledge of and experience in higher education, technical education, workforce development, clinical practice, or related settings is essential. Fluency in learning science and assessment design is preferred; you'll be coaching customers in these areas, amplifying and enhancing their expertise from day one.

Coaching, consulting, and change management. You run structured discovery, facilitate working sessions with senior teams, and help shape the rubrics and frameworks that anchor a successful engagement. You build with customers, not for them, helping them give shape to what they already know but cannot yet fully express. You coach champions and skeptics through the change arc, challenge inherited assumptions rather than work around them, and embrace lean and experimental approaches.

Project and product management. You run complex engagements on time, surface risk early, and own outcomes when plans shift. You run structured check-ins, executive readouts, and adoption troubleshooting; partner with our implementation engineer on delivery; and feed structured product signal back to our team.

We care about what you can do and how you think, not where you've done it. We're hiring for talent that amplifies the team. We will evaluate candidates based on concrete examples, demonstrably deep knowledge, and real work samples. strong judgment, executive presence, and self-direction that come from having done work like this at this level, without a manager scripting the moves.