Partner Success Associate

What You’ll Do:

Service and support existing and newly contracted clients with a focus on Pennsylvania and Delaware operators
Perform in-person and virtual presentations with leasing agents, property managers, and brokers onboarding them onto our products
Train clients on our platform and ensure full understanding, helping to answer any questions via the phone, email, or in-person with world-class customer service
Monitor our B2C referral pipeline and support B2B clients as their residents consider our services
Facilitate the closing of deals by checking in with leasing offices
Partner with Account Executives and Account Managers to strategize on accounts
Meet or exceed assigned quota & KPIs on a monthly basis
Collect customer feedback on product, process, and pricing changes and monitor impact
Maintain accurate, timely records of all activity in HubSpot
Hold site visits with partner buildings across PA & DE with a focus on Philadelphia
Help with local in person events
Visit our NYC headquarters every other month (2-3 days at a time with company paid travel and accommodations)
What You Bring:

You are a self-starter, problem-solver, and excited to take initiative on what’s needed for your client and are quick to respond to their inquiries
You possess strong presentation skills in front of large and small groups - you can tell TheGuarantors story
You have strong networking skills and able to connect with clients at events and on-site
You have 2+ years in a training or account management role
You work with a sense of urgency, organized, and able to navigate shifting priorities and client requests
You are based in Philadelphia and familiar with PA multifamily real estate
Nice to Have:

Experience with HubSpot or other CRM
2+ years in the multifamily industry
Prior experience in leasing, property management, or brokerage
Benefits

Opportunity to make a real impact at a fast-growing company
Collaborative, mission-driven team with a strong performance culture
Medical, dental, & vision insurance, beginning day one
Health savings account with employer contribution
Flexible spending accounts (healthcare, dependent care, commuter)
Generous PTO and paid holidays
Flexible working hours
401(k)
Paid parental leave
Company sponsored short and long term disability