Customer Service Representative

Benefits:
Health insurance
Opportunity for advancement
Paid time off
Training & development
401(k)
Bonus based on performance
Competitive salary
Dental insurance
Free food & snacks

BENEFITS/PERKS:
Competitive base Compensation plus commissions on the revenue
Flexible Scheduling
Hard work, collaboration, humanity, fun, and laughter
Career path development
COMPANY OVERVIEW:
As an established leader in the Printing, Design, and Shipping industries our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier.

WHAT WE EXPECT OF YOU:
Serve as the primary internal representative of the organization.
Convey to the customer our expertise in products, services and capabilities and estimates the pricing for customer needs
Communicate customer requirements to the support team in accordance with company policies and procedures.
Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, pricing, cancel orders, work on lead management
Determine charges for services requested, collect deposits or payments, or arrange for billing for printing services using PrintSmith Software (EFI)
Knowledge and experience in a printing shop would be preferred
Attract potential customers by answering product and service questions and suggesting information about other products and services.

WHAT YOU BRING TO THE TABLE:
Print shop experience preferred but not required
Fun person with positive attitude with customers
Adobe suite design experience preferred.
Someone who is coachable and has a desire to learn new things everyday
Experience conducting customer needs assessments in detail, asking questions, self starter and evaluating customer satisfaction
Ability to effectively build relationships with customers and teammates.
Strong written and verbal proactive communication skills
Strong organizational skills, highly organized on emails and workloads
Desire to continuously look for ways to help people going extra mile with our customers and staff
Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.