Manager, Banking Operations

What you’ll do

As a Manager, Banking Operations at Brex, you’ll lead a team at the center of how money moves through the platform. You’ll coach analysts, strengthen judgment and documentation standards, and build the operating rhythms that keep a high-stakes monitoring function accurate, resilient, and ready to scale. Operations sits at the heart of Brex, owning money movement and partnering across product, engineering, compliance, and customer-facing teams to deliver with speed and precision.

In this role, you’ll oversee payment monitoring across Fedwire, SWIFT, ACH, checks, and stablecoins, guiding your team through exceptions, escalations, and complex decisions in real time. You’ll shape people, process, and technology: developing talent, improving onboarding, strengthening controls, and turning frontline insight into better workflows. If you’re excited by leading great people, solving hard operational problems, and building systems that help Brex move faster without compromising quality or compliance, this is a high-impact role with real room to shape how Banking Operations scales.

Where you’ll work

This role will be based in our New York City office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

Lead a team of Banking Operations analysts by setting priorities, coaching performance, and building a high-accountability culture grounded in sound judgment, accuracy, and strong documentation standards.
Oversee payment monitoring across Fedwire, SWIFT, ACH, checks, and stablecoins, ensuring alerts, exceptions, and escalations are reviewed on time and resolved with clear, risk-based decisions.
Build scalable operating frameworks for onboarding, quality assurance, escalation management, and coverage planning that improve consistency as the team and business grow.
Advance Brex’s AI-native goals by identifying high-impact use cases, driving thoughtful AI adoption across the team, and partnering on tools and workflows that improve speed, quality, and control.
Partner closely with Compliance, Legal, Product, Engineering, and external banking partners to strengthen controls, resolve issues quickly, and support operational readiness for new workflows and product changes.
Drive continuous improvement by identifying root causes, refining procedures, and advancing automation that increases throughput without compromising control quality.
Translate frontline insights into clear reporting and actionable recommendations for leadership, surfacing trends, risks, and process gaps that matter to the broader Banking Operations strategy.

Requirements

5+ years of experience in US banking operations, payments operations, compliance operations, or a related function within a bank, fintech, or other regulated financial services environment.
2+ years of people management experience, with a track record of coaching employees, raising performance, and building strong, accountable teams.
Working knowledge of high-risk money movement workflows and payment rails such as wires, ACH, checks, SWIFT, or similar transaction monitoring and exception management environments.
Practical fluency with AI tools such as Claude, Hex, Granola, and Glean, with a strong point of view on where AI can improve team effectiveness, decision quality, and operational scale in a control-heavy environment.
Strong judgment, including the ability to assess risk, make sound escalation decisions, and maintain clear, audit-ready documentation.
Experience partnering cross-functionally with teams such as Compliance, Legal, Product, Engineering, Treasury, Finance, or external banking partners to resolve issues and improve processes.
Clear written and verbal communication skills, with the ability to turn operational complexity into concise guidance, actionable feedback, and leadership-ready updates.
A builder mindset with strong operational discipline and the ability to improve workflows, strengthen procedures, and use data or automation to scale quality and efficiency.