Account Coordinator

What is the role?
As an Account Coordinator on the Client Services Team, you will be an essential partner in delivering a seamless advertising experience for Roku's clients. You will work closely with internal teams and clients to manage campaigns from inception to completion, ensuring every aspect runs smoothly. This role requires a proactive, detail-oriented individual with strong communication and organizational skills who is eager to learn and grow in a dynamic, fast-paced environment. You will have the opportunity to become proficient in Roku's tools and systems while developing a deep understanding of the media landscape and programmatic advertising. You will be grouped into a pod servicing one of Roku's major lines of business, such as Enterprise, Indy, Political, or Media and Entertainment. This role is evolving toward a more comprehensive end-to-end scope spanning pre-sale through post-sale, so the responsibilities outlined below may be refined over the coming months.

What are the responsibilities of the role?
Partner with Client Services, Sales, and cross-functional teams to deliver exceptional advertising campaign support
Manage and master tools such as SFDC/Tarmac, Avails Tool, Roku DMP, Rate Cards, MMP, Tableau, Looker, Asana, Prisma, and other systems critical to campaign execution
Support campaign planning, execution, and monitoring, including creative asset QA, tag mapping, Deal ID creation, inventory pulls, and measurement setup
Own day-to-day client campaign deliverables from launch to completion, including creative mapping, screenshots, bi-weekly reporting, and billing coordination
Analyze campaign performance metrics, flag critical data to Sales and Client Services leads, and provide actionable insights to drive upselling and campaign renewals
Monitor campaign pacing and performance through weekly pod meetings with Ad Operations and regular reviews of Tableau and programmatic dashboards
Collaborate with Ad Operations, Billing, Revenue Analysts, Measurement, and other cross-functional teams to troubleshoot campaign planning, trafficking, and invoicing issues
Create post-campaign wrap reports tailored to client needs and account tiers
Ensure accurate pipeline management and timely IO processing for seamless campaign launches
Develop a thorough understanding of the Roku Rate Card, legal terms required for IO acceptance, and the campaign escalation process
Build and maintain strong relationships with internal teams and clients, including billing and revenue analysts, to ensure satisfaction and trust
Actively participate in team discussions, sharing insights and ideas to enhance project outcomes while building confidence in communication and collaboration skills