Account Manager, Seller

What You’ll be Doing
Serve as the key Account Management team member on your book of business, working together with Account Executives and other solution line specialists to grow the customer’s adoption and loyalty across all aspects of the LeafLink platform
Be a trusted LeafLink partner to your book of business and help your customers become successful by demonstrating the opportunities to improve efficiency and bring down costs through LeafLink’s marketplace & financial service solutions
Take accountability for the success of your LeafLink customers, their satisfaction, and the value they get from LeafLink’s marketplace & financial service solutions by taking their perspective and business needs as priority
Constantly strive to expand your clients’ LeafLink usage and adoption through thoughtful outreach, training, customer check-ins, and meetings
Proficient in revenue retention through strategic relationship management and client engagement, while identifying and capitalizing on cross-selling and upselling opportunities to expand service offerings, drive revenue growth, and enhance customer satisfaction
Develop and manage multi-layer relationships with the cannabis industry’s largest sellers and brands, identifying potential new opportunities with partners and ensuring those relationships support key growth, monetization, and product initiatives of the company
Strive to meet your quarterly goals comprising of customer engagement & adoption metrics and your cross-sell and upsell quotas
Leverage data to identify gaps that retail clients may have in running their businesses as efficiently as possible on LeafLink, and act on providing solutions to help them improve
Become a LeafLink platform expert, following all new product releases and identifying high-priority updates to customers
Ensure client satisfaction and long-term loyalty, manage client expectations, and solicit and act on client feedback
Contribute to standardized customer engagement sequences as the key member of the client’s account team
Work closely with our Sales, Marketing, Product, and Support teams to deliver exceptional client experiences and be the true voice of the retail marketplace solution & financial services customer.
Track and follow up on high priority Product tickets to ensure timely resolution
Track all customer updates, status changes, and touchpoints through Salesforce CRM
Maximize usage of all Account Management tools to their full potential to support positive customer relationships
Identify opportunities to improve our current processes, tools, reporting, and documentation
Willingness to travel up to 25% of the time.
What You’ll Bring to the Team
Business degree or equivalent professional experience working directly with customers in an account management role
3+ years of experience in a consultative customer-facing role, enterprise software or FinTech SaaS organization
2+ years communicating technical software solutions including feature demonstrations, functionality overviews, and best practice sharing with VIP, technical, and non-technical end users
An understanding of the current landscape in the legalized Cannabis industry
Proficiency in operational payment cycles and inventory management
Exceptional communication, interpersonal, and presentation skills
Track record of building and maintaining strong customer relationships both virtually and in-person
Experience and skill in facilitating meetings with customers and users of various levels of professional seniority and technical skill, and experience
You have a track record of achieving and exceeding your goals and targets
Experienced problem solver and builder mindset with a strong ability to work cross-functionally to deliver real results
You are a successful self-starter who can provide pioneering suggestions from your in-market experience and customer relationships
You possess the ability to excel in a fast-paced startup, and you thrive in a dynamic environment that is constantly evolving and changing

Skills Required
Business degree or equivalent professional experience working directly with customers in an account management role
3+ years in a consultative customer-facing role at an enterprise software or FinTech SaaS organization
2+ years communicating technical software solutions, including demonstrations and best-practice presentations to technical and non-technical users
Understanding of the legalized cannabis industry
Proficiency in operational payment cycles and inventory management
Exceptional communication, interpersonal, and presentation skills
Proven track record building and maintaining strong customer relationships both virtually and in-person
Experience facilitating meetings with customers and users of various seniority and technical skill levels
Track record of achieving and exceeding goals and targets (quota/metrics-driven)
Demonstrated problem-solving, self-starter mindset, and ability to work cross-functionally to deliver results
Willingness to travel up to 25% and use Salesforce CRM to track customer updates and touchpoints