Account Manager

iM Responsible For…

Owning and executing strategic account plans across a defined portfolio of mid-market law firms, balancing retention with expansion growth objectives.
Driving cross-sell and upsell opportunities by identifying whitespace, new practice adoption, and additional solution alignment within existing accounts.
Leading commercial discussions including renewals, pricing strategy, contract expansions, and bookings execution.
Building executive-level relationships with Managing Partners, CIOs, Directors of IT, and KM leaders to position iManage as a long-term strategic platform partner.
Partnering closely with Customer Success, Professional Services, Product, and Marketing to ensure strong adoption, client advocacy, and measurable outcomes.
Maintaining disciplined forecasting, pipeline visibility, and account health metrics within Salesforce.
Staying ahead of legal industry trends, competitive landscape shifts, and client modernization initiatives to proactively guide clients and uncover growth opportunities.
iM Qualified Because I Have…

JD degree and legal industry experience, preferably within a law firm, legal technology company, or corporate legal department.
5+ years of experience in account management, client success, business development, legal operations, or legal technology.
Strong understanding of law firm operations, legal workflows, and the legal technology landscape.
Experience building relationships with partners, firm leadership, legal operations, and IT stakeholders.
Demonstrated ability to drive client growth, adoption, retention, or expansion opportunities.
Strong commercial acumen and consultative relationship management skills.
Experience managing customer activity, pipeline, and forecasting in Salesforce or a similar CRM.
Bachelor's degree required; JD strongly preferred.
Bonus Points If I Have...

Experience working for a legal technology company.
Experience supporting Am Law 200 or large enterprise law firms.
Familiarity with legal AI, document management, or knowledge management solutions.

Skills Required
8-12+ years of experience in account management, strategic partnerships, or revenue ownership
Demonstrated success growing existing accounts through consultative selling
Experience selling into or supporting law firms and legal technology environments
Strong commercial acumen with experience managing quota
Experience forecasting and managing pipeline within Salesforce or similar CRM platforms
Bachelor's degree or equivalent experience