Implementation Director

Responsibilities

Directly accountable for the success of Cedar’s largest, most strategic implementations
Lead all aspects of development and execution of implementation project plans to ensure on time, on budget, high-quality delivery; able to execute independently with limited direction and oversight
Act as a strategic thought partner/senior liaison between Delivery, go-to-market and product teams in designing, building and deploying creative product solutions to meet client requirements and strategic goals
Support the cross-functional development of an integration strategy based on requirements gathered from technical design sessions, including evaluation of downstream operational impacts
Assess and surface technical implementation risk across integrations, data mapping, interface design, reconciliation, and vendor dependencies, and drive mitigation plans before issues become implementation blockers
Work autonomously and creatively in navigating and overcoming obstacles, removing barriers to success for clients and colleagues
Form strong and productive working relationships with client counterparts at all levels (operators to executives), driving all workstreams and vendors to achieving mutual goals
Coach and mentor Delivery colleagues, leading by example through our most ambiguous and challenging situations
Actively build and refine tools and processes to improve Cedar implementations that measurably scale the Delivery team
Create strong feedback loops and serve as the voice of the customer to internal stakeholders to inform improvements to Cedar’s platform and delivery approach
Exemplify Cedar’s values
May require up to 10% travel within the US
Required Skills & Experience

Minimum 8-10+ years of experience in a client-facing senior project management, consulting or operations role (or equivalent) within healthcare software/technology implementations
Experience working with large healthcare systems required
Extensive Revenue Cycle Management and/or equivalent EHR implementation expertise required
Able to prioritize effectively across complex, interdependent workstreams to achieve deadlines
Exceptional communications skills; able to succinctly articulate status and risks to executive stakeholders
Demonstrated collaborative, consultative approach to building lifelong relationships with client executive leaders; advanced ability to maintain trust and rapport, especially during times of conflict or disagreement
Creative and resilient problem-solver; able to proactively anticipate and mitigate risks independently and coach others to do the same
Demonstrated ability to translate operational and technical requirements into clear implementation plans and engineering-ready bodies of work
Strong analytical skills; fluency in, for example, Jira, Excel, Looker, Tableau, SalesForce
Familiarity with relational databases, cloud infrastructure, and common healthcare interoperability patterns preferred
Intellectual curiosity; consistent desire to innovate and improve
Inspires others to achieve company and individual goals
Compensation Range and Benefits

Salary Range*: $157,250 - $185,000
This role is also equity eligible
This role offers a competitive benefits and wellness package

Skills Required
Experience in a client-facing senior project management role within healthcare technology implementations
Experience working with large hospital systems and/or payers
Patient Access and/or Revenue Cycle Management and/or EHR implementation expertise
Strong analytical skills