Partner Success Specialist

Requirements

What You'll Own
Partner onboarding. Lead new partners through platform training, initial setup, and first successful use. Set them up to succeed independently.

Day-to-day partner support. Serve as the primary point of contact for partner questions, platform issues, and general support. Respond promptly, resolve thoroughly, escalate when needed.

Engagement monitoring. Watch partner activity and proactively reach out to at-risk or inactive partners. Bring them back before they churn.

Escalation and coordination. Log all interactions in Intercom. Escalate clinical or compliance questions to the right internal team. Keep partner-facing communication clear and accurate.

Retention contribution. Contribute to partner-facing resources — FAQs, playbooks, onboarding materials — and to broader retention initiatives as they develop.

What You Bring
4+ years in account management, customer service, concierge, or similar support role
Quick learner and tech savvy. You pick up new platforms fast, get comfortable with new tools quickly, and figure things out without a manual
Relationship-driven. You build trust across diverse practitioner types, from solo coaches to multi-location clinic owners
Clear communicator. You translate clinical and platform concepts into language non-clinical audiences understand
Highly organized. You manage a portfolio of partners with consistent follow-up, clean documentation, and no dropped balls
Health tech curious. You treat sensitive information with discretion and are comfortable in a healthcare-adjacent environment
Startup-minded. You're comfortable with ambiguity, bring ideas to the table, and don't wait to be told what to do