Business Operations Manager

🚀 Key Responsibilities
Customer-Facing Analytics Ownership: Own the analytics deliverables our customers touch - recurring performance dashboards, quarterly business reviews, and custom reporting for strategic accounts. You'll inherit and level up an active book of customer analytics work from day one.

Reporting Product Development: Drive the roadmap for our reporting products (e.g., ReportHub for distributor sales reps and operators) - scoping requirements with customers and internal stakeholders, writing specs, partnering with engineering, and shipping iterations that customers actually use.

Ad-Hoc Analysis at Speed: Field high-priority analytical requests from customers, CS, and leadership. Turn vague questions into structured analyses with clear recommendations, fast.

Data Quality & Pipeline Hygiene: Proactively identify gaps in the data feeding customer deliverables - catch issues before customers do, and drive fixes upstream rather than patching downstream.

Cross-Functional Operations: Plug into broader BizOps and GTM workstreams as priorities shift - process design, internal tooling, strategic analysis, and special projects for leadership.

🔍 What We're Looking For

You're analytical: Strong SQL is table stakes. You're fluent in translating messy operational data into clean, decision-ready analysis, and comfortable in BI tools and spreadsheets alike.

You're proactive: You don't wait for direction. You see a gap - in a dashboard, a process, a dataset - and close it. You raise the bar on what "good" looks like rather than meeting the baseline.

You're customer-facing: You can sit across from a distributor CEO or sales manager, understand their business, and communicate insights in their language - margins, cases, drops, reps - not analyst-speak.

You're a builder: You've shipped reporting products, dashboards, or internal tools, not just one-off analyses. Bonus if you've used AI tools to accelerate build cycles.

You're versatile: You're energized (not annoyed) by shifting priorities. You can go from customer QBR prep to product spec to leadership analysis in the same week.

You're experienced: 3+ years in business operations, analytics, consulting, or a similar role at a high-growth B2B company. Vertical SaaS or supply chain exposure is a plus.