Field Support Specialist

ABOUT THE ROLE

Be the first line of support for Sprinters in the field via Slack, phone, and Zendesk

Troubleshoot real-time operational issues—everything from tech issues to supply hiccups to tricky addresses.

Communicate clearly and empathetically, building trust and confidence with Sprinters.

Escalate issues appropriately to Market Operations or Clinical Managers.

Track and document field challenges to identify patterns and process improvements.

Support ad-hoc operational projects and process documentation as assigned.

ABOUT YOU

Required Qualifications

1+ year of experience in operations support, customer service, healthcare administration, or similar.

Strong communication skills (both written and verbal) with an empathetic, problem-solving mindset.

Ability to stay calm and effective under pressure.

Comfortable with tools like Slack, Google Workspace, Looker, and ticketing systems like Zendesk

Availability to work flexible hours, including mornings or weekends, as business needs evolve.

Preferred Qualifications

Prior healthcare or startup experience.

Experience in a support center, dispatch, or field operations environment.

Experience supporting fast-moving startup projects, including coordinating tasks, tracking follow-ups, documenting processes, and helping teams stay organized.

Strong project management skills, with the ability to manage competing priorities, communicate updates clearly, and move work forward with minimal direction.

WHAT WE OFFER
Opportunity to make an immediate impact in a mission-driven healthcare startup.

Collaborative, supportive team environment.

Medical, dental, and vision coverage—100% paid for you and your dependents

401(k) with company match

Short- and long-term disability, life insurance, and more

Skills Required
1+ year of experience in operations support, customer service, healthcare administration, or similar
Strong written and verbal communication skills with an empathetic, problem-solving mindset
Ability to stay calm and effective under pressure
Comfortable with tools like Slack, Google Workspace, Looker, and ticketing systems like Zendesk
Availability to work flexible hours, including mornings or weekends
Prior healthcare or startup experience
Experience in a support center, dispatch, or field operations environment
Experience coordinating tasks, tracking follow-ups, documenting processes, and keeping teams organized
Strong project management skills and ability to move work forward with minimal direction