Staff Production Engineer

What you’ll do (Role Expectations)

Implement highly available, scalable infrastructure across AWS, GCP, and bare-metal environments
Drive an "automation-first" culture by writing code (Python/Go) to eliminate manual toil and build self-healing systems
Implement and maintain sophisticated observability (Prometheus, Grafana, OpenTelemetry), define SLIs/SLOs, and establish error budgets
Act as a lead Incident Commander (TDO on-call), develop response playbooks, and conduct deep-dive post-incident analyses
Partner with Engineering and partner teams to conduct operability reviews
Who You Are (Success Profile)

You act like an owner with a bias for action and integrity.
You are a pragmatic builder obsessed with creating, iterating, and shipping.
You champion simplicity by distilling complex problems into clear, actionable plans.
You are data-driven, valuing evidence over assumptions.
You think at scale, building solutions and processes built to last a high-growth global organization.
What We’re Looking for (Minimum Qualifications)

3-5+ years of experience managing reliability, scalability, and availability for large-scale production services
Deep expertise in programming (e.g., Python, Go, or C/C++)
Strong background in networking protocols, Linux/RHEL systems, and distributed architecture
Experience in high-stakes incident management and participation in a 24/7 on-call rotation
Proficiency in leveraging ITIL frameworks and incident data to drive service maturity through systematic problem management and technical operability reviews
What Will Make You Stand Out (Preferred Qualifications)

Extensive experience with public cloud (AWS, Azure, GCP) and Infrastructure-as-Code (Ansible, Terraform, Helm, Temporal)
Experience with chaos engineering and disaster recovery planning at scale
Expertise in global routing (BGP) and traffic tunneling (GRE, IPSec) with a deep understanding of L7 proxy architectures (HAProxy), DNS at scale, and OS networking stack internals

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range
$152,000—$190,000 USD
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

Various health plans
Time off plans for vacation and sick time
Parental leave options
Retirement options
Education reimbursement
In-office perks, and more!

Skills Required
3-5+ years of experience managing reliability, scalability, and availability for large-scale production services
Deep expertise in programming (e.g., Python, Go, or C/C++)
Strong background in networking protocols, Linux/RHEL systems, and distributed architecture
Experience in high-stakes incident management and participation in a 24/7 on-call rotation
Proficiency in leveraging ITIL frameworks and incident data to drive service maturity and operability reviews
Extensive experience with public cloud (AWS, Azure, GCP) and Infrastructure-as-Code (Ansible, Terraform, Helm, Temporal)
Experience with chaos engineering and disaster recovery planning at scale
Expertise in global routing (BGP), traffic tunneling (GRE, IPSec), L7 proxy architectures (HAProxy), DNS at scale, and OS networking internals