Housekeeper

About the Team
This role is in our Portfolio Operations department. Our mission is to ensure our guests have a seamless in-unit experience. Our team members are located all over the country, have diverse backgrounds, and come from many different industries. Everyone joined Kasa because they are passionate about delivering high-quality standards to ensure that our guests love their experience while staying with Kasa.

A Day in the life of a Kasa Housekeeper
As a Housekeeper with Kasa, you will be responsible for cleaning guest rooms and common areas, all the while providing outstanding service to our guests along the way. You will act as an advocate for the hotel, be a creator of ridiculously personal experiences and develop relationships with guests that will compel them to return. Act as an advocate for the hotel, be a creator of ridiculously personal experiences and develop relationships with guests that will compel them to return.

Perform daily cleaning, dusting, waxing, scrubbing, polishing, and servicing of guest rooms following hotel protocols.
Replace bed linens, restock guest room supplies, and empty wastebaskets while reorganizing furnishings, drapes, and room accessories.
Provide guests with required linens and amenities as per the guest room legend, maintain a uniform room arrangement as directed by the Housekeeping Manager and Supervisors, ensuring doors are closed and rooms locked.
Report any observed damage, hazards, repair needs, or unauthorized individuals in designated areas promptly.
Submit any discovered items from guest rooms, hallways, or hotel areas to the Housekeeping department's Lost and Found, noting the date, location, item description, and finder's name.
Ensure cleanliness in corridors and service zones, promptly addressing tasks or directives assigned by Housekeeping management..
Replenish and organize the cart at shift's end, preparing the linen closet for the following day's operations.
Alert the on-duty supervisor or manager about any unusual circumstances, such as vacant luggage in a stay-over room, guests not requiring service, sleep-outs, or instances of smoking in rooms, promptly and accurately.

Experience
Extremely motivated team player with a desire to get things done!
Must be effective in handling problems in the workplace including identifying issues in the hotel, and reporting to the Housekeeping Manager.
Ability to be flexible, and pivot when necessary.
Readily available and approachable for all guests while providing excellent guest service.
You're comfortable lifting objects up to 25-50 pounds and standing or walking for up to 8 hours a day.

Plus if...
1-2 years of experience in Housekeeping.