Account Director

WHAT YOU'LL DO:
Protect existing revenue through proactive management of client SOWs, POs, team backfills, and contract renewals/extensions. Maintain tight commercial discipline with consistent reporting, forecasting, and portfolio governance.
Serve as the primary operational anchor for key clients across North America, driving day-to-day engagement, enhancing client experience, and ensuring rapid issue resolution.
Partner with DEPT® 's recruitment team in candidate reviewing and interviewing for embedded inhouse roles, and take dedicated ownership of onboarding, and team integration to ensure our embedded talent is effectively set up for success inside client environments.
Partner with leadership to establish clear ownership, aligned workflows, and scalable operational structures capable of supporting regional and global expansion.
Handle all operational and administrative mechanics, ensuring seamless delivery while identifying organic growth signals within current accounts.

WHAT YOU BRING:
Proven track record within a digital agency or consultancy
Strong understanding of resource management, forecasting, SOW structuring, and revenue protection through proactive renewal management.
Experience building, embedding, or managing dedicated agency teams inside client organizations across multiple markets.
Exceptional relationship-building skills with a track record of driving cross-functional alignment, managing embedded talent, and resolving client delivery friction quickly.
Highly organized operator who embodies a "get sh*t done" mindset, thriving in fast-paced matrix environments without losing sight of governance and structure.