Sr. Customer Technical Architect

What You'll Do:

LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!

Shape the future of IT infrastructure monitoring as a Senior Customer Technical Architect at LogicMonitor. In this pivotal role, you’ll empower global enterprises to unlock the full potential of our innovative platform. Partnering with the Customer Experience and Sales teams, you’ll eliminate technical barriers, provide expert guidance, and drive customer success in managing critical IT infrastructure.

Here's a closer look at this key role:

Customer Engagement: Act as the primary technical point of contact for customers, building strong relationships. Understand customer needs and translate them into technical requirements.

Technical Strategy Development: Collaborate with internal stakeholders (sales, account management, product) to understand the customer's business goals and challenges and to align LM technology solutions to those goals.

Solution Design and Architecture: Design scalable and robust technical solutions that meet customer requirements. Create and maintain architectural documentation and guidelines.

Technical Advisory: Provide expert advice on best practices, solution architecture, and technology choices. Help customers optimize their use of the LM Platform.

Technology Evaluation and Selection: Conduct POCs to test and evaluate new features released by PDE.

Troubleshooting and Support: Assist customers in troubleshooting and resolving complex technical issues beyond the scope of support.

Customer Training and Enablement: Conduct Best-Practices training sessions and workshops to empower customer teams with the necessary skills.

Feedback Loop: Gather feedback from customers to inform & influence PDE roadmap. Collaborate with PDE to ensure customer needs are addressed in future releases.

Technical Presentations and Demonstrations: Conduct product demonstrations and technical presentations to showcase solutions.

What You'll Need:
3-8+ years experience required in a similar technical role

Significant experience in IT Infrastructure and/or software development, with special emphasis in areas of Compute, Storage, Databases, Networking, Application Services, Big Data and/ or distributed computing

Proficiency in virtualization/cloud-native architectures, containerization, observability, and DevOps, along with Linux/Windows/Network administration and operations.

Virtualization (VMWare, Hyper-V, Xen Server, etc…)

Storage (Netapp, EMC, HPLeftHand, Dell Equallogic, etc…)

LoadBalancers (f5 bigIP, NetScaler, Barracuda, etc…)

WMI, PerfMon, JDBC, SNMP, SMTP, JMX

Webservers (IIS, Apache, Tomcat, etc…)

Active Directory

Database (SQL, MySQL, Postgress, etc…)

Hands-on coding/scripting experience (groovy, powershell, python, ruby, etc...)

Strong understanding of enterprise systems, information, and data flows, with experience in delivering API-based solutions.

Superior oral and written communication skills in English, with strong technical writing capabilities and excellent troubleshooting instincts.

Willingness to travel to deliver onsite training/evangelism

Skills Required
3-8+ years experience in a similar technical role
Significant experience in IT infrastructure and/or software development (Compute, Storage, Databases, Networking, Application Services, Big Data, distributed computing)
Proficiency in virtualization, cloud-native architectures, containerization, observability, and DevOps
Linux, Windows, and network administration and operations experience
Experience with virtualization platforms (VMWare, Hyper-V, Xen Server)
Experience with storage systems (NetApp, EMC, HP LeftHand, Dell EqualLogic)
Experience with load balancers (F5 BIG-IP, NetScaler, Barracuda)
Familiarity with WMI, PerfMon, JDBC, SNMP, SMTP, JMX
Experience with web servers (IIS, Apache, Tomcat)
Active Directory experience
Database experience (SQL, MySQL, PostgreSQL)
Hands-on coding/scripting experience (Groovy, PowerShell, Python, Ruby)
Strong understanding of enterprise systems, information and data flows, and delivering API-based solutions
Superior oral and written communication and technical writing skills in English
Willingness to travel to deliver onsite training and evangelism
Authorization to work in the United States without new employer-sponsored work authorization