Commercial Operations Manager

CORE DELIVERABLES

Sales Enablement & Pre-Sales Support

Develop, maintain, and continuously improve sales materials including pitch decks, proposals, opportunity assessments, and program overviews for prospective clients.
Coordinate and support introductory meetings and presentations with prospective clients, ensuring materials and logistics are prepared and aligned with the sales strategy.
Serve as a central resource for sales enablement content, organizing and managing a library of approved materials accessible to the broader go-to-market team.
Assist in drafting client communications, preparing background research, and ensuring timely follow-up throughout the sales cycle.
Implementation & Onboarding Coordination

Develop and manage comprehensive implementation plans for new clients, ensuring seamless onboarding and successful launch.
Quarterback cross-functional implementation workflows, coordinating across clinical, operations, analytics, and client-facing teams to meet launch milestones.
Act as a point of contact during implementation, proactively addressing issues and escalating as needed to ensure client satisfaction.
Account Management Enablement

Produce standard content and data packages for monthly and quarterly client business reviews, enabling channel leaders and customer success managers to run high-quality client meetings.
Monitor account performance across the portfolio — tracking utilization, member engagement, and contract KPIs — and surface actionable insights to the team.
Gather client feedback to inform product improvements and operational enhancements, closing the loop with internal stakeholders.
Commercial Analytics & Sales Operations

Produce data-driven reports and pipeline analyses to support the go-to-market leader, including funnel summaries, opportunity assessments, and performance tracking.
Lead and facilitate cross-functional deal team approval workflows, ensuring alignment across legal, finance, clinical, and operations prior to deal close.
Manage the contract and agreement process for new business, including coordinating redlines, tracking contract status, and maintaining documentation in Salesforce.
Maintain accurate and up-to-date records across CRM and project management platforms to ensure visibility into deal status and pending action items.
Support the go-to-market leader with preparation for internal and external meetings, including Board presentations, investor updates, and weekly team reviews.
Identify opportunities to streamline and improve commercial processes, contributing to a more scalable and efficient operation.

REQUIRED QUALIFICATIONS

5+ years of professional experience in a sales enablement, sales operations, client success, implementation, or go-to-market operations role, preferably in healthcare or a related field.
Demonstrated ability to develop polished, compelling sales materials and client-facing content independently.
Strong project management and organizational skills, with experience managing multiple workstreams and deadlines simultaneously.
Ability to independently pull, analyze, and present data findings to sales leadership in a clear and structured way.
Experience supporting contract management processes and coordinating cross-functional approvals.
Proficiency with CRM platforms such as Salesforce, and comfort with tools such as PowerPoint, Word, and Excel.
Dedication to learning and using AI to enhance your insights and storytelling.
Excellent written and verbal communication skills, with a high degree of attention to detail.
Proactive, self-directed work style with a track record of operating effectively in ambiguous, fast-moving environments.

PREFERRED QUALIFICATIONS

Early-stage startup experience
Experience working in a digital health or healthcare services company
Familiarity with health plan, employer, or health system sales processes
Experience with Salesforce
For the analytics-oriented track: experience building dashboards, automated reports, or BI tools; comfort with Excel/Google Sheets modeling and data visualization
For the content/PM-oriented track: experience managing complex implementation plans and producing board- or executive-level presentation materials

Skills Required
5+ years of professional experience in a sales enablement, sales operations, client success, implementation, or go-to-market operations role, preferably in healthcare or a related field.
Demonstrated ability to develop polished, compelling sales materials and client-facing content independently.
Strong project management and organizational skills, with experience managing multiple workstreams and deadlines simultaneously.
Ability to independently pull, analyze, and present data findings to sales leadership in a clear and structured way.
Experience supporting contract management processes and coordinating cross-functional approvals.
Proficiency with CRM platforms such as Salesforce, and comfort with tools such as PowerPoint, Word, and Excel.
Excellent written and verbal communication skills, with a high degree of attention to detail.