Optical Sales Associate

About the Role

We’re growing our Optical team and are excited to recruit an Optical Sales Associate to be part our Team at the Harbourfront

In this role, you’ll play an important part in creating great patient experiences, such as guiding frame choices, sharing your knowledge about lenses and eye care products, and assisting with clinical and front desk tasks. You’ll be working alongside a supportive team dedicated to providing exceptional, patient-focused care in a fast-growing department.

Responsibilities:

Provide compassionate, patient-focused service to ensure every individual feels heard, supported, and receives a consistently exceptional (5-star) experience.
Guide patients through the frame selection process with expertise, offering personalized recommendations based on style, comfort, and prescription needs.
Educate patients on lens options, coatings, and eye care products, staying within your scope of practice and promoting optimal eye health.
Support optometrists with pre-testing procedures, ensuring efficiency and professionalism in every clinical interaction.
Manage front desk responsibilities with meticulous attention to detail, including appointment scheduling, confirmations, billing, payments, and accurate data entry.
Ensure seamless clinic flow by providing reliable administrative support and adhering to clinic policies and procedures.
Contribute to team goals and clinic success through active participation in process improvement, patient satisfaction initiatives, and business growth strategies.
Identify opportunities to enhance the patient experience and collaborate with management to support ongoing clinic performance and service excellence.

Qualifications and Skills:

Minimum 1 year of experience in a patient-facing or retail sales role, preferably within a healthcare or optical setting.
Strong client service skills with a genuine passion for delivering compassionate, patient-centered care.
Excellent organizational skills and the ability to manage multiple priorities efficiently in a fast-paced environment.
Self-motivated and goal-oriented, with a flexible attitude and willingness to take on diverse responsibilities.

Assets:
Experience using CRM or EMR systems, particularly Optosys software
Interest or background in eye care, fashion, or a related industry