Technical Operations Specialist

Key Responsibilities

Manage and administer Office 365 services and related cloud productivity tools

Ensure end-user support SLAs, KPIs, and service objectives are met

Administer endpoint security including vulnerability management, patching, and hardening (Windows and macOS)

Lead vendor management and procurement processes for IT solutions and services

Develop, implement, and maintain IT policies, SOPs, and process documentation

Provide first line support for our platform alongside the global support team

Provide email security administration including encryption, spam protection, and DLP

Administer and manage Windows Defender and related endpoint protection platforms

Support global office locations with IT infrastructure and troubleshooting needs

Demonstrate security-first implementation in all technical and process decisions

Participate in compliance and audit readiness activities for SOC 2, DORA, PCI DSS, GDPR, and ISO 27001

Maintain expertise in MDM solutions (e.g.,Intune,ManageEngine EndpointCentral) and mobile security

Collaborate cross-functionally with Engineering, Product, and Operations teams

Support and administer identity and access management via Azure Entra ID

Drive IT initiatives around DLP, email encryption, endpoint hardening, and secure collaboration

Ensure effective documentation using Confluence, Jira, and other internal platforms

Continuously learn and support internal platforms, tools, and technologies as needed

What We’re Looking For

5+ years of experience in IT support, security operations, or system administration roles

Strong understanding of IT operations, Microsoft 365, identity management, endpoint security, and cloud platforms (Azure, AWS, GCP)

Hands-on experience in email security, endpoint protection, and vulnerability management

Proficiency with Microsoft 365, Microsoft Entra ID, Conditional Access, MFA, and Windows/macOS administration

Experience with MDM and endpoint management tools such as Microsoft Intune, EndpointCentral, or similar

Experience supporting security platforms such as Microsoft Defender, Darktrace, Zscaler, or equivalent technologies

Good understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, Wi-Fi, and connectivity troubleshooting

Understanding of audit frameworks such as SOC 2, DORA, PCI DSS, and ISO 27001

Strong written and verbal communication skills with a customer-first attitude

Ability to document and streamline IT policies and processes

Highly proactive with a solution-driven and security-minded approach

Team player with cross-functional collaboration skills