Patient Navigator I

POSITION SUMMARY:

The Patient Navigator is an integral part of the Care Management team. Some of the primary responsibilities include to assist the Care Manager in the provision of services for the entire caseload, locate patients assigned to the team, update roster’s information, link patients to care, conduct appointments’ escort, educate patients on their health conditions, provide appointment reminders, maintenance of the case record including scanning documents into the EMR, office administration and delivery of direct concrete services to patients to ensure retention in primary care.

DUTIES AND RESPONSIBILITIES:

Essential Functions:

Conduct new patient’s assessment screenings consistent with the Scope of Services
Conduct outreach activities specially to the loss to care patients
Conduct community outreach visits to patients
Provide expedited visit to patients for urgent situations such as hospitalization
Inform patients of our ancillary services and give them health education materials
Keep patients informed of progress of scheduled appointments
Monitor of patients adherence to their medical appointments
Monitor of Patient Satisfaction Surveys/Complaint
Notify Care Managers of outcome of contacting the patient for whom phone and mail outreach and engagement attempts have been successful and unsuccessful
Assist the patient in selecting a Primary Care Provider (PCP).
Inform patients about the availability of HIV counseling, testing, referral and partner notification services
Advise patient of the availability of health promotion and educational materials including materials in alternate formats.
Advise patient about opportunities to learn more about Health Home policies and benefits.
Schedules appointments with and for the Care Management team.
Participates in care conferencing regarding the provision and coordination of services.
Maintains the care records including filing progress notes, tracking due dates of periodic documentation such as: assessments, reassessments, care plans, medical updates, release of information forms and care conferences.

Certificate/License required:

High School Diploma or GED required. Two years office and/or other related experience preferred.