Account Manager

What you'll do
Serve as the key point of contact and Account manager for assigned airline clients and vendor couriers within the Bags, Inc. logistics line of business
Develop and maintain strong, positive relationships with client representatives, proactively anticipating their needs and building long-term trust
Lead the creation and presentation of quarterly business reviews (QBRs) and other regular performance reports to airline clients, translating complex data sets into actionable insights
Oversee the day-to-day operations of vendor couriers, ensuring adherence to rigorous performance standards and service level agreements (SLAs)
Communicate effectively with employees and clients to ensure fulfillment of performance requirements
Seek and implement opportunities to leverage AI and other technologies to streamline workflows, improve operational costs, and enhance the customer experience, such as improving ETA delivery windows
Partner with Product and Engineering teams to advocate for operational efficiencies and client-requested features
Navigate complex escalations from high-value clients while handling multiple priorities simultaneously
What we're looking for
5+ years of professional Account Manager experience, ideally in the hospitality or airline industry
Proven experience in relationship management and presentation creation for high-level audiences
Demonstrated experience or strong familiarity with data analytics and leveraging AI to drive efficiencies in logistics or account management
Excellent oral and written communication skills
Ability to communicate effectively with employees and clients to ensure fulfillment of performance requirements
Ability to maintain positive relationships with client representatives
Experience handling multiple priorities simultaneously
Proficiency with operational tracking systems
Experience leveraging AI tools to transform static workflows into responsive, high-output processes

Skills Required
5+ years of professional Account Manager experience
Experience in the hospitality or airline industry (ideal)
Proven experience in relationship management and creating presentations for senior audiences
Experience or strong familiarity with data analytics and leveraging AI to drive efficiencies in logistics or account management
Excellent oral and written communication skills
Experience handling multiple priorities and navigating high-value client escalations
Proficiency with operational tracking systems
Experience overseeing vendor couriers and enforcing service level agreements (SLAs)