Implementation Manager

About the Role

As an Implementation Manager you will be responsible for leading multiple product implementations across the country ensuring customers have a smooth and positive experience with the installation/use of our products within their facilities. The implementation manager will be responsible for driving hardware and software delivery, hitting project milestones, executing training, and successfully transitioning the customers and the site to a clinical success manager.

What you’ll do

Project Management: Develop and implement the project plans to ensure sites are completed on-time, on-cost, with highest customer satisfaction, as well as other key KPIs, partnering with operations, product support, and other key contractors.

Deployment Execution: Own the entire project lifecycle, from sales handoff, initial scoping and planning, through implementation, training, to post-implementation support.

Customer Engagement: Manage the operational/tactical relationships with key customer stakeholders, acting as the primary point of contact for implementation engagements.

Cross-Functional Collaboration: Partner with Go-to-Market to understand customer needs and ensure solutions are tailored to meet these needs, collaborating with other key functions.

Process Optimization: Drive necessary improvements within the end-to-end implementations process, leverage lean tools such as value-stream mapping, etc.

About you

Bachelor’s degree in engineering, information technology, or a related field

A minimum of 5 years' experience in an implementations, project management, or professional services role.

Proven experience in managing the implementation of hardware and software solutions, ideally within the health-tech or high-tech sector.

Excellent project management skills, with a track record of delivering complex projects on time and within budget. PMP certification is strongly preferred.

Know-how of lean tools/methodologies.

Exceptional communication and interpersonal skills, with the ability to build strong relationships with both internal and external stakeholders.

Ability to travel up to 80%, on short notice, and as needed for customer engagements.

Compensation

At Inspiren, we’re committed to fair, competitive, and transparent compensation. The base salary range of $130,000 - 150,000 + equity + benefits listed for this role reflects the range Inspiren reasonably expects to pay across the approved U.S. hiring locations. Actual compensation will be determined using market data for the candidate’s primary work location, along with relevant experience, skills, and internal equity.

Skills Required
Bachelor's degree in engineering, information technology, or a related field
Minimum of 5 years' experience in implementations, project management, or professional services
Proven experience managing implementation of hardware and software solutions
Experience within health-tech or high-tech sector
PMP certification
Knowledge of lean tools and methodologies (e.g., value-stream mapping)
Exceptional communication and interpersonal skills
Ability to travel up to 80%, often on short notice
Track record delivering complex projects on time and within budget, meeting KPIs