Chief Operating Officer

The Position

The Chief Operating Officer (COO) is a senior executive responsible for leading and optimizing the Federation’s day-to-day operations across a complex, multi-use campus environment. Reporting to the President & CEO, the COO ensures that all operational functions, including facilities, technology, and security are strategically aligned, efficiently managed, and positioned to support organizational performance, growth, and community impact.

The COO drives operational excellence, consistency, and accountability across the organization, with primary responsibility for campus facilities and operations, information technology, security, and vendor management.

Providing high-level oversight of a dynamic, multi-building campus, the COO serves as the central operational partner to on-campus agencies and stakeholders. This role ensures seamless coordination of shared resources, reliable performance of critical systems, and the delivery of a safe, efficient, and well-managed environment. The COO is accountable for execution, performance, and continuous improvement across all operational functions, while partnering with the Executive and Facilities Board as needed to provide operational insights, strategic guidance, and updates on campus priorities.

Immediate Priorities

Lead Federation operations with high‑level oversight of digital transformation, including implementation, integration, and adoption, while streamlining and optimizing Federation‑wide processes.

Strengthen cross‑functional alignment across internal departments, ensuring seamless integration of systems and processes to drive organizational improvement and operational efficiency.

Provide campus-wide leadership by strengthening collaboration with internal departments and on-campus agencies, serving as a trusted voice for staff, and advancing modernization and digitization initiatives.

Oversee campus operations and financial stewardship, including management of a $7–8M budget, contracts, vendors, and facilities to ensure efficient, reliable, and accountable performance.

Lead and develop staff through effective supervision, clear expectations, and a culture of mutual respect, problem-solving, and continuous improvement.

Serve as a key liaison and external representative, including staff liaison to the Facilities Corporation Board, and an operational partner to donors, agency heads, and community stakeholders.

Integrate operations with development and organizational strategy to create a more holistic, aligned, and future-ready campus.

Assess and align campus priorities by conducting a comprehensive evaluation of campus needs, systems, and infrastructure, and streamlining processes to meet current and future demands.

Enterprise Operational Leadership – 20%

•Lead and direct all core operational functions, including Facilities, Information Technology, Security, and Technical Services.

•Ensure the reliability, performance, and continuous improvement of all campus infrastructure, systems, and services.

•Establish operational standards that promote efficiency, consistency, and high-quality service delivery.

Systems, Process & Performance Management – 10%

•Design, implement, and continuously improve operational systems, policies, and workflows.

•Establish performance metrics and accountability structures across operational functions.

•Monitor outcomes and proactively address gaps to ensure operational excellence.

Campus Operations & Agency Partnership – 20%

•Provide executive oversight of a multi-building campus serving multiple agencies and stakeholders.

•Serve as the primary operational liaison to on-campus partners, ensuring alignment, coordination, and effective shared use of resources.

•Drive a campus environment that is safe, well-maintained, and responsive to evolving organizational and community needs.

Financial & Vendor Management – 15%

•Oversee operational budgets with a focus on cost efficiency, transparency, and strategic resource allocation.

•Lead vendor strategy and management, ensuring strong performance, accountability, and long-term value.

•Direct risk management efforts, including insurance coverage and operational risk mitigation.

Executive Leadership & Organizational Alignment – 20%

•Partner closely with the President & CEO and senior leadership to align operations with organizational priorities.

•Provide data-driven insights and recommendations to inform decision-making.

•Lead execution of organizational initiatives requiring operational coordination and infrastructure support.

Risk, Safety & Compliance – 10%

•Ensure full compliance with applicable laws, regulations, and organizational policies.

•Oversee campus-wide safety, security, and systems integrity.

•Lead proactive risk identification and mitigation to protect people, assets, and operations.

Special Projects & Continuous Improvement – 10%

•Lead high-priority operational initiatives and cross-functional projects as assigned.

•Champion a culture of continuous improvement, innovation in operations, and service excellence.

The Ideal Candidate

•Organizational Savvy- Maneuvering comfortably through complex policy, process, and people related organizational dynamics.

•Financial Acumen- Interpreting and applying understanding of key financial indicators to make better decisions.

•Operational Insight- Applying knowledge of business and the operating environment to advance the organization’s goals.

•Demonstrates Self Awareness- Using a combination of feedback and reflection to gain insight into personal strengths and weaknesses.

•Manages Complexity- Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

•Communicates Effectively- Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.