Manager, Donor Services & Operations

Responsibilities:

• Manage and administer JCF’s grantmaking software, including coordination with external developers.

• Process and enter grants and other disbursements, ensuring appropriate due diligence on grantees.

• Support the development and execution of the JCF Donor Advised Fund (DAF) marketing strategy.

• Respond to ad hoc requests from donors and collaborate with finance and development teams as needed.

• Process and manage all stock gifts received by JCF.

• Build and maintain strong relationships with fund holders, providing ongoing support and service.

• Maintain deep familiarity with DAF guidelines, restrictions, payout rules, and charitable eligibility to ensure all activity aligns with legal, regulatory, and organizational standards.

Experience and Skills Required:

Candidate should have the following experience and qualifications:

• High level of comfort learning new technologies, with the ability to become a subject matter expert and train or support others.

• Demonstrated expertise with grantmaking and donor advised fund (DAF) platforms or similar financial/philanthropic software.

• Strong experience with data harvesting, analysis, manipulation, and reporting.

• Proven ability to actively listen to donors, reflect on their needs and priorities, and clearly understand donor intent.

• Excellent interpersonal skills with a strong service mindset, ensuring donors feel valued, supported, and cared for.

• Experience collaborating cross functionally, particularly between finance and philanthropic/foundation teams.

• Experience in financial accounting.

• Proficiency in Microsoft office suite.