Revenue Operations Staff Systems Engineer

What You'll Be Doing

Platform Administration

Salesforce. Serve as administrator and engineer for Salesforce, owning configuration, security and access model, objects and fields, flows and automation, reporting, and ongoing platform health. Lead a structured overhaul to retire technical debt and improve reliability
Planhat. Maintain and extend the Planhat customer success platform, including health scores, playbooks, lifecycle workflows, dashboards, and integrations
RocketLane. Act as a key technical resource on the RocketLane implementation—contributing to design, build, configuration, integration, and rollout for customer onboarding and implementation workflows
Additional tools. Administer and support other GTM and Customer Operations platforms as the stack evolves, including marketing, enablement, and operations tooling
Design, Build, and Deploy

Solution design. Translate process needs from Sales, Marketing, and Operations into well-structured system designs, balancing native configuration, automation, and integration
Build and configure. Build, configure, and test new capabilities across the stack—from declarative automation through to integrations and custom logic
Deployment and release. Own deployment and release across environments with appropriate change control, testing, and rollback planning
Documentation. Maintain clear documentation, runbooks, and configuration records so systems remain supportable as the team and stack grow
AI Agents and Automation

Agent and bot development. Design, build, and support AI agents and bots that serve GTM and Customer Operations teams, automating routine workflows and surfacing insights from systems of record
Workflow automation. Build automations that reduce manual effort across the stack using native platform tools, integration platforms, and scripting as appropriate
Responsible use. Develop AI capabilities with human oversight, monitoring, and alignment to Arcadia’s AI acceptable use and governance standards
Integrations and Data

Integrations. Build and maintain integrations across the GTM and Customer Operations stack, connecting Salesforce, Planhat, RocketLane, and downstream systems through APIs, integration platforms, or middleware
Data quality. Improve data quality and consistency across platforms, including deduplication, field governance, and reliable synchronization between systems
Reporting. Deliver the reporting and dashboards that Sales, Marketing, Operations, and Customer Success leaders rely on to run the business
Support and Enablement

User support. Provide responsive administration and support for users across supported teams, including access provisioning, troubleshooting, and request intake
Enablement. Train users and create enablement materials so teams get full value from the platforms
Partnership. Work closely with business stakeholders and Corporate IT to prioritize work, set expectations, and keep systems aligned to how teams actually operate
What You'll Bring

Bachelor’s degree in a related field, or equivalent professional experience
5+ years administering and configuring SaaS business platforms in a GTM, sales operations, marketing operations, or customer operations context
Hands-on Salesforce administration and configuration experience, including the security model, automation, data model, and reporting. Experience leading a cleanup or overhaul of an existing org is strongly preferred
Demonstrated experience across the full lifecycle of system work: design, build, deployment, and ongoing administration
Experience building and maintaining integrations between SaaS platforms using APIs, integration platforms, or middleware
Experience building automations and, ideally, AI agents or bots that support business teams
Ability to partner directly with Sales, Marketing, and Operations stakeholders to translate process needs into reliable systems
Strong troubleshooting, documentation, and prioritization skills, with the ability to manage a queue of competing requests.
Adaptability in a fast-changing tooling environment, with a track record of picking up new platforms quickly
Would Love For You To Have

Salesforce Administrator certification; Advanced Administrator or Platform App Builder a plus
Hands-on experience with Planhat or a comparable customer success platform such as Gainsight or Totango
Experience implementing or administering RocketLane or a comparable PSA or onboarding platform
Experience building AI agents or assistants using LLMs or agentic frameworks, with attention to governance and human-in-the-loop controls
Familiarity with marketing automation, CPQ, or revenue operations tooling
Experience integrating GTM systems with finance or ERP platforms such as NetSuite
Background in a SaaS or healthcare technology environment
Experience working within compliance obligations such as HIPAA, SOC 2, or ISO 27001
Experience with tools and contexts such as: Salesforce, Planhat, RocketLane, OpenAI, Claude, AI Agents, REST APIs, GraphQL, Webhooks, Workato, Zapier, SQL, Business Intelligence, Revenue Operations, Customer Success Platforms
What You'll Get

The chance to be part of a mission-driven company transforming healthcare by changing the way patients receive care
A role with real ownership of the systems that power Arcadia’s go-to-market and customer operations
A flexible, remote friendly company with personality and heart
Competitive compensation and strong benefits, including Flexible Time Off
Employee-driven programs and initiatives for personal and professional development
Membership in the talented, energized, diverse, and purpose-driven Arcadian Community
Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care.

Skills Required
Bachelor's degree or equivalent professional experience
5+ years administering and configuring SaaS business platforms in GTM, sales operations, marketing operations, or customer operations
Hands-on Salesforce administration and configuration experience, including security model, automation, data model, and reporting
Experience leading a cleanup or overhaul of an existing Salesforce org
Experience across full lifecycle of system work: design, build, deployment, and ongoing administration
Experience building and maintaining integrations between SaaS platforms using APIs, integration platforms, or middleware
Experience building automations and AI agents or bots that support business teams
Ability to partner with Sales, Marketing, and Operations stakeholders to translate process needs into reliable systems
Strong troubleshooting, documentation, and prioritization skills; ability to manage a queue of competing requests
Adaptability in a fast-changing tooling environment with ability to pick up new platforms quickly
Salesforce Administrator certification; Advanced Administrator or Platform App Builder a plus
Hands-on experience with Planhat or comparable customer success platforms (Gainsight, Totango)
Experience implementing or administering RocketLane or comparable PSA/onboarding platforms
Experience building AI agents or assistants using LLMs or agentic frameworks, with governance and human-in-the-loop controls
Familiarity with marketing automation, CPQ, or revenue operations tooling
Experience integrating GTM systems with finance/ERP platforms such as NetSuite
Background in SaaS or healthcare technology environments
Experience working within compliance obligations such as HIPAA, SOC 2, or ISO 27001
Familiarity with tools and contexts such as OpenAI, Claude, REST APIs, GraphQL, Webhooks, Workato, Zapier, SQL, Business Intelligence