Sales Associate

Schedule & Availability Requirements:

Full-time availability across scheduled shifts between 6:00 AM and 9:15 PM PST, including weekends.
Flexibility to work holidays as part of a rotating schedule.

About the Role:

The Sales Associate is responsible for driving revenue growth through high-quality, customer-focused sales interactions across inbound channels. This role focuses on guiding customers through the purchasing journey with a consultative approach, prioritizing customer satisfaction, product fit, and long-term brand loyalty. Sitting within the broader Sales organization, this role owns the end-to-end customer experience—from initial engagement through purchase and follow-up. Success in this role is defined by strong conversion performance, exceptional customer experience, and consistent achievement of sales targets.

What You’ll Be Doing:

Inbound Sales & Customer Engagement

Engage inbound customers via phone, email, and chat to deliver a high-quality, consultative sales experience.
Conduct discovery conversations to understand customer needs, preferences, and sleep goals.
Provide tailored product recommendations aligned to customer needs and lifestyle.
Guide customers through the full purchasing journey, ensuring clarity and confidence in their decisions.
Sales Performance & Revenue Growth

Consistently meet or exceed individual monthly sales targets and performance metrics.
Leverage product knowledge and sales techniques to maximize conversion rates.
Identify and act on upselling and cross-selling opportunities to increase order value.
Maintain a strong sense of urgency and ownership in every customer interaction.
Customer Experience & Relationship Building

Deliver a best-in-class customer experience rooted in genuine empathy, active listening, and professionalism.
Build trust with customers by acting as a knowledgeable and reliable advisor.
Ensure every interaction reflects brand values and reinforces customer satisfaction.
Product Expertise

Develop deep knowledge of product offerings, including features, benefits, and use cases.
Position products effectively to improve customers’ sleep quality and overall lifestyle.
Stay informed on product updates and industry trends to enhance credibility and effectiveness.
Collaboration & Continuous Improvement

Collaborate with team members and leadership to share insights and improve processes.
Participate in team meetings, training sessions, and performance reviews.
Contribute feedback to enhance the overall customer journey and sales strategy.

Skills & Qualifications:

Strong consultative selling and customer engagement skills.
Excellent written and verbal communication abilities.
Results-driven mindset with a focus on achieving and exceeding goals.
Ability to multitask and manage multiple customer interactions simultaneously.
High level of adaptability in a fast-paced, performance-driven environment.
Strong attention to detail and organizational skills.
1+ year of experience in a high-volume sales environment (retail, call center, B2C, etc.).
Proven track record of meeting or exceeding sales targets.
Experience working in a remote or self-managed environment preferred.
Proficiency with CRM systems, chat platforms, and sales tools (e.g., Intercom, Slack, Google Workspace is a plus)
Typing speed of 50+ WPM with the ability to manage multiple systems simultaneously.
Demonstrates curiosity and adaptability in adopting new technologies and AI solutions to support evolving business needs and future growth.
Experience in DTC, e-commerce, or startup environments is a plus.
Experience working with a BPO team is a plus.

What We Offer: (subject to eligibility requirements):

Remote-first workplace (since 2016!)
Competitive Pay
Health, Vision & Dental Insurance
HSA company contributions
401K with company match component
Generous PTO
Wellness benefits
Online learning resources & trainings
WFH office and cell phone/internet stipend
A FREE MATTRESS plus an awesome Friends and Family discount!

Skills Required
Strong consultative selling and customer engagement skills
Excellent written and verbal communication abilities
Results-driven mindset with focus on achieving and exceeding goals
Ability to multitask and manage multiple customer interactions simultaneously
High level of adaptability in a fast-paced, performance-driven environment
Strong attention to detail and organizational skills
1+ year of experience in a high-volume sales environment (retail, call center, B2C, etc.)
Proven track record of meeting or exceeding sales targets
Proficiency with CRM systems, chat platforms, and sales tools (e.g., Intercom, Slack)
Typing speed of 50+ WPM with ability to manage multiple systems simultaneously
Experience working in a remote or self-managed environment
Experience in DTC, e-commerce, or startup environments
Experience working with a BPO team
Demonstrates curiosity and adaptability in adopting new technologies and AI solutions