Regional Account Manager

The specific responsibilities of the position include:

Drive customer retention and identify upsell opportunities
Responsible for account plan strategies that result in performance and/or improved customer experience
Attend customer onsite visits, including ownership of key relationships in a client and hosting Quarterly Business Reviews and identify risk and opportunity
Build relationships with strategic leadership level customer contacts
Exceed quarterly renewal and net renewal goals
Partner with internal resources to resolve customer escalations or operational issues, and remove roadblocks from team
Coordinate with business users and procurement to ensure timely renewals
Identify Process inefficiencies and provides recommended solutions
Required Qualifications, Skills & Experience

Proven track record of sustaining & growing complex relationships including closing the renewal and identifying up sell / cross sell opportunities
Experience with running a high volume of accounts
2-5 years working in an account management role providing tech solutions to large enterprises
Ability to manage multiple systems and administration at once
Has owned & exceeded a Quota
Strong Forecasting and analytical skills
Energetic, smart, dynamic, and strategic
Strong executive presence; ability to influence decision making internally and externally at all levels; crisp, to the point & confident
Ability to work effectively within a dynamic, fast paced and ever changing environment
Good communicator with the ability to articulate a strong value proposition
Meticulous attention to detail and high level of accountability are imperative
Self-starter who can set and manage priorities
Strong teamwork, communication & cross-group collaboration skills
Must be able to proactively drive accounts and resolve customer escalations with minimal oversight
Bachelor degree is required

Skills Required
Proven track record of sustaining and growing complex relationships including closing renewals and identifying upsell/cross-sell opportunities
Experience running a high volume of accounts
2-5 years working in an account management role providing tech solutions to large enterprises
Ability to manage multiple systems and administration concurrently
Has owned and exceeded a quota
Strong forecasting and analytical skills
Strong executive presence and ability to influence decision making at all levels
Ability to work effectively in a dynamic, fast-paced environment
Excellent communication and ability to articulate a strong value proposition
Meticulous attention to detail and high level of accountability
Self-starter who can set and manage priorities with minimal oversight
Strong teamwork, communication, and cross-group collaboration skills
Must be able to proactively drive accounts and resolve customer escalations with minimal oversight
Bachelor degree