Business Consultant, Dedicated Success

Top Reasons to Apply:

Deliver a High-Touch, Luxury Experience: Manage an elite portfolio of just ~40 premier, highest-value strategic accounts, allowing you the bandwidth to build deep, personalized, executive-level relationships and celebrate key milestones.
Provide True Bespoke Consultation: Act as an indispensable business partner by diving deep into your clients' unique operations and utilizing data-driven insights to deliver custom strategies, implementation plans, and best practices.
Own the Enterprise Lifecycle: Take full ownership of the post-sale journey - from strategic implementation to high-stakes renewals - while traveling (~10%) to engage clients face-to-face and driving long-term revenue retention for Realtor.com's top footprint.

What You’ll Do:

Build strong relationships with a small book of customers (~40 accounts), establishing Rea] as a friendly, trusted business partner.
Provide a personalized experience for your customers, learning their business operations and systems in order to provide them with custom consultation, data, and best practices for their [Realtor.com|http://Realtor.com] products and services.
Engage with customers on a personal level, celebrating not only their business milestones, but also their personal ones (e.g. birthdays, holidays).
Retain and grow revenue with your customers by managing their post-sale experience. This includes product implementation, training, ongoing support, escalations, retention, and renewals.
Travel for conferences, events, and customer engagement (~10% of your time).
Execute effectively towards company initiatives set by leadership and corporate OKRs.
Develop a thorough understanding of all key [Realtor.com|http://Realtor.com] business processes and products, recommending and implementing enhancements that will drive revenue with and improve the experience of high-value customers.
Communicate effectively with individuals across all levels of the company, including Sales, Product, Marketing, Technology, Operations, and Finance.
Have comprehensive business knowledge and technical skill on Salesforce, Focus Fire, and other enterprise systems.

What You’ll Bring:

To be successful in this role, the Business Consultant, Dedicated Success must be a people person who feels comfortable not only building a relationship with customers, but also building a personal connection. You are a self-starter who excels at managing your own schedules and priorities. You will own the success of your book of business, focusing on revenue retention and growth.

What We Like To See / Measures of Success:

Bachelor’s degree.
8 years of account management experience –key/major accounts.
Excellent verbal and written communication skills.
Ability to work with PCs, Internet and Microsoft applications (Word, Excel, and Outlook).
Salesforce experience.
Knowledge of the real estate industry.
Experience with technical customer support.

How We Reward You:

Realtor.com is committed to investing in the health and wellbeing of our employees and their families. Our benefits programs include, but are not limited to:

Inclusive and Competitive medical, Rx, dental, and vision coverage
Family forming benefits
13 Paid Holidays
Flexible Time Off
8 hours of paid Volunteer Time off
Immediate eligibility into Company 401(k) plan with 3.5% company match
Tuition Reimbursement program for degreed and non-degreed programs
1:1 personalized Financial Planning Sessions
Student Debt Retirement Savings Match program
Free snacks and refreshments in each office location

Skills Required
Bachelor's degree
8 years of account management experience with key/major accounts
Excellent verbal and written communication skills
Experience with Salesforce
Experience with Focus Fire and other enterprise systems
Proficiency with Microsoft Word, Excel, and Outlook
Knowledge of the real estate industry
Experience with technical customer support
Ability to travel approximately 10% for client engagement