Jr. Technical Solutions Consultant

Responsibilities:

Resolve Sprinklr tasks assigned to you via Social Factor’s request ticketing system.
Create and QA Sprinklr configurations to ensure the platform is being used optimally.
Provide technical expertise and in-depth investigation to troubleshoot any issues that occur within Sprinklr.
Collaborate with more senior Technical Solutions co-workers to learn, grow, and assist.
Write timely, accurate, and clear documentation of Sprinklr configuration details for internal and external purposes.
Requirements:

This position requires a demonstration of technical aptitude that translates into programming and/or software deployment management; emphasis on Sprinklr or similar platforms is a plus.
Completion or near completion of a BA or BS in Marketing, Technology, or other related fields is required.
Some programming experience is desired.
Social media literacy and proficiency are desired.
A pattern of solving problems, showing energy, motivation, enthusiasm, and commitment to client satisfaction and success is critical in this role.
Excellent verbal and written communication skills are essential; must be able to create and deliver compelling, polished documentation.
Minimum of Windows 10 and macOS 12.X + Authenticator requirement of Apple Touch ID or Windows Hello (Camera ability)
Internet speed requirement of a minimum of 50 mbps
Skills Required
Demonstration of technical aptitude in programming or software deployment management
Completion or near completion of a BA or BS in Marketing, Technology, or related fields
Some programming experience
Social media literacy and proficiency
Excellent verbal and written communication skills
Minimum Windows 10 and macOS 12.X
Internet speed minimum of 50 mbps