Technical Account Manager

Responsibilities

Serve as the primary technical contact for assigned customers
Conduct regular technical reviews, health checks, and adoption planning
Monitor platform usage and proactively identify risks or optimization opportunities
Troubleshoot and coordinate resolution of technical issues with Support and Engineering
Guide customers on best practices across storage, cloud, and file system environments
Support onboarding, migrations, and expansion use cases
Track and manage customer issues, action items, and feature requests
Communicate product updates, security alerts, and roadmap-relevant changes
Identify opportunities to improve customer workflows using automation and AI-assisted analysis (e.g., telemetry insights, anomaly detection, operational efficiency tools)
Qualifications

Must-Have

4–7 years in a customer-facing technical role (TAM, Support Engineer, Solutions Engineer)
Experience with enterprise infrastructure (storage, networking, or cloud)
Working knowledge of CIFS/SMB, NFS, Active Directory
Experience supporting customer environments and troubleshooting issues
Strong communication skills with technical stakeholders
Preferred

Experience with AWS, Azure, or GCP
Exposure to virtualization (VMware/ESX)
Familiarity with Linux administration
Experience using tools like Salesforce, Jira, Gainsight
Ideal

Experience supporting file storage or data infrastructure platforms
Managed multiple customer accounts simultaneously
Exposure to AI-driven operational tools or automation workflows
Experience Guidelines

4–7 years total experience
2–4 years in customer-facing technical roles
Prior TAM experience helpful but not required

Skills Required
4-7 years in a customer-facing technical role (TAM, Support Engineer, Solutions Engineer)
Experience with enterprise infrastructure (storage, networking, or cloud)
Working knowledge of CIFS/SMB, NFS, Active Directory
Experience supporting customer environments and troubleshooting issues
Strong communication skills with technical stakeholders
Experience with AWS, Azure, or GCP
Exposure to virtualization (VMware/ESX)
Familiarity with Linux administration
Experience using tools like Salesforce, Jira, Gainsight