Associate - Verifications

What’s the position?

As a Verifications Associate you will be an integral part of our operations team. This role is all about making sure we really know who our customers are — verifying identities, understanding risks, and keeping us compliant with regulations, all while assisting our customer through the onboarding experience and beyond

Key Responsibilities:

Reviewing and approving customer ID documents in accordance with company policy

Case handling, escalation and resolution

Communicating with customers to request information, provide support and perform investigations

Performing enhanced verifications tasks such as PEP and Sanction screening

Working closely with Risk, Compliance and Customer Support teams to ensure KYC requirements are met

Escalating suspicious activity or unusual findings

Keeping accurate and tidy records that are up-to-date and in line with regulatory standards

Staying up to date with AML/KYC regulations, policy updates, and best practices

Participating in, and aiding in the delivery, of relevant training programs

Participating in ad hoc tasks and team projects

Supporting a 24/7 operation

Must haves:

Ability to make risk-based decisions

Good attention to detail

Strong interpersonal skills

Good understanding of data protection

Trustworthy and acts with integrity

Desire and willingness to learn

Proactivity - maintaining awareness of policies and procedures while complying with AML, Responsible Gambling and Regulatory requirements

Strong computer, literacy and numeracy skills

Flexibility to support a 24/7 operation

Nice to have:

Previous experience in a similar role

Understanding of Anti-Fraud and Anti Money Laundering practices