Principal ServiceNow Consultant - CSM, ITSM

Description
The Principal ServiceNow Consultant ensures solutions are implemented as designed to the customer's satisfaction and approval. Make innovative contributions to new solution/product design and implementation based on an understanding of applicable technology and system-wide impact, hardware-software tradeoffs and business issues. This role provides oversight, project guidance and leads technical delivery of Digital Velocity solutions. What you will do
* Provide enterprise-wide technical governance across the ServiceNow platform.
* Contribute to development of training plans and approaches to best equip staff for successful implementations.
* Develop standards, best practices and training for team members in partnership with technical architects and technical leads.
* Define project strategies and technical options to balance customer project goals with financial constraints.
* Provide leadership and expert guidance on ServieNow subject matters and solution architecture design to customers and internal stakeholders.
* Escalate and communicate risks and alternatives with executives and stakeholders while resolving complex technical issues.
* Interface with customer technical and business executive leadership through presentations and solution discussions.
* Communicate complex ideas clearly, anticipate objections, and align expectations across stakeholders. What we expect of you
* Bachelor's degree and 10+ years of enterprise ServiceNow consulting, architecture, or platform delivery experience OR 14+ years of enterprise ServiceNow consulting, architecture, or platform delivery experience.
* Expertise in CSM and ITSM
* ServiceNow Certified Technical Architect (CTA) certification required
* Demonstrated leadership providing expert advice on ServiceNow and architecture design, including demonstrated expertise providing technical leadership across large-scale ServiceNow implementations.
* Subject matter expertise with ability to stay current on emerging technologies and develop IT services offerings.
* Proven ability to maintain client relationships as a trusted advisor and mentor engineers.
* Strong communication skills with experience presenting and recommending technology solutions.
* Ability to build relationships across all organizational levels and present complex solutions.
* Ability to multitask, prioritize, and perform in fast-paced and ambiguous environments.
* Willingness to travel to CDW locations or client sites.
* Valid U.S. driver's license required. Pay range: $156,000 - $240,800 depending on experience and skill set Annual bonus target of 10% subject to terms and conditions of plan Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials
* CDW is committed to being an AI-fluent organization
* We're looking for people who bring curiosity, a learner's mindset, and a willingness

Skills Required
Bachelor's degree
10+ years enterprise ServiceNow consulting, architecture, or platform delivery experience OR 14+ years of enterprise ServiceNow consulting, architecture, or platform delivery experience
Expertise in CSM
Expertise in ITSM
ServiceNow Certified Technical Architect (CTA) certification
Demonstrated leadership and technical leadership across large-scale ServiceNow implementations
Subject matter expertise and ability to stay current on emerging technologies
Proven ability to maintain client relationships as a trusted advisor and mentor engineers
Strong communication and presentation skills
Ability to build relationships across all organizational levels
Ability to multitask, prioritize, and perform in fast-paced and ambiguous environments
Willingness to travel to CDW locations or client sites
Valid U.S. driver's license