Operations Specialist - Contract Opportunity

Key Responsibilities

Process, verify, and settle daily transactions across deposit, loan, and general ledger systems, ensuring accuracy and completeness before end-of-day cutoffs.
Originate, review, and release domestic and international wire transfers in accordance with Fedwire and SWIFT procedures, dual-control requirements, and OFAC/sanctions screening.
Process incoming and outgoing ACH transactions, including NACHA file validation, returns, reversals, and Notification of Change (NOC) handling.
Identify, investigate, and resolve transaction exceptions (holds, suspense items, out-of-balance conditions, duplicate or rejected entries) within established timeframes.
Serve as the primary escalation and inquiry point for the Customer Service team on transaction status, holds, wire and ACH tracing, and exception resolution.
Research and respond to wire recalls, ACH disputes, and unauthorized transaction claims; coordinate with correspondent banks and the ACH network as needed.
Reconcile general ledger and suspense accounts related to wire and ACH activity; prepare adjusting entries as required.
Maintain compliance with BSA/AML, OFAC, Regulation E, NACHA operating rules, and internal policies and procedures.
Document processing exceptions and root causes; recommend process improvements to reduce recurring errors and manual touchpoints.
Support internal and external audits and exams by providing transaction records, exception logs, and procedural documentation.
Assist with month-end, quarter-end, and year-end processing and reporting as needed.
Qualifications

Required

2+ years of experience in bank operations, back office processing, or a similar transaction-processing role.
Hands-on experience with wire transfer processing (Fedwire/SWIFT) and ACH processing (NACHA file formats, returns, and NOCs) strongly preferred.
Working knowledge of BSA/AML, OFAC, and Regulation E requirements as they relate to payment processing.
Experience with core banking platforms and payment/wire systems (e.g., Fiserv, Jack Henry, FIS, or similar).
Proficiency in Microsoft Excel and other Office applications.
Preferred

Strong attention to detail and accuracy under time-sensitive processing deadlines.
Sound analytical and problem-solving skills for researching and resolving exceptions and discrepancies.
Clear written and verbal communication for partnering with Customer Service and other internal teams.
Ability to prioritize and manage a high volume of transactions and inquiries simultaneously.
Discretion in handling confidential customer and financial information.
Comfortable working independently as well as collaboratively within a team-based operations environment.

Base salary range
$25—$28 USD

Skills Required
2+ years of experience in bank operations, back office processing, or a similar transaction-processing role.
Hands-on experience with wire transfer processing (Fedwire/SWIFT) and ACH processing (NACHA file formats, returns, and NOCs).
Working knowledge of BSA/AML, OFAC, and Regulation E requirements as they relate to payment processing.
Experience with core banking platforms and payment/wire systems (e.g., Fiserv, Jack Henry, FIS, or similar).
Proficiency in Microsoft Excel and other Office applications.
Strong attention to detail and accuracy under time-sensitive processing deadlines.
Analytical and problem-solving skills for researching and resolving exceptions and discrepancies.
Clear written and verbal communication for partnering with Customer Service and other internal teams.
Ability to prioritize and manage a high volume of transactions and inquiries simultaneously.
Discretion in handling confidential customer and financial information.
Comfortable working independently as well as collaboratively within a team-based operations environment.