Program Manager

What You'll Do:

Define and manage cross-functional programs aligned with product strategy and company goals
Partner with Product and Engineering leaders to translate priorities into clear, executable roadmaps
Establish program milestones, track progress, and proactively manage risks and dependencies
Coordinate delivery across multiple engineering teams, ensuring alignment and accountability
Own and operate the feature intake process, ensuring work is well-defined, scoped, and prioritized
Facilitate planning and discovery across Product, Technical PMs, and Engineering
Manage the pipeline of Customer Support and Success tickets requiring engineering involvement
Ensure issues are properly triaged, validated, and documented before escalation
Identify trends and systemic issues to drive product and platform improvements
Provide structured reporting and insights on program health, timelines, and risks to leadership
Maintain dashboards and prepare executive-level updates for planning and reviews
Strengthen documentation practices, including release notes, product features, and operational playbooks

What You Bring:

Technical Skills

Experience working in SaaS, FinTech, payments, or platform-based technology environments.
Familiarity with Jira, Confluence, or similar engineering collaboration tools.
Experience supporting customer-facing platforms or operational technology systems.
Exposure to hardware-software integration programs (e.g., kiosks, devices, IoT systems).
Experience with operational processes involving customer support escalation and issue triage.

Soft Skills

Program Strategy & Roadmapping
Cross-Team Coordination
Stakeholder Communication
Operational Process Design
Risk & Dependency Management
Executive Reporting
Documentation Governance
Highly organized, strong discipline, and attention to detail
Ability to manage multiple workstreams simultaneously.
Proven experience managing complex, cross-functional initiatives involving multiple engineering teams.

Qualifications:

5 years of experience in Program Management, Technical Program Management, or Project Management within a software or technology organization.
Strong understanding of software development processes, including Agile, Scrum, Kanban, or hybrid methodologies.
Bachelor’s degree in Business, Engineering, Computer Science, or a related field required.