Facilities Manager

Who you are:

The Facilities Manager is a hands-on leader and systems architect responsible for maintaining a safe, functional, and beautiful restaurant environment. This role owns the full spectrum of Repairs & Maintenance and champions house pride, ensuring all spaces reflect our commitment to excellence and hospitality. You bring a proactive, solutions-oriented mindset, balancing long-term planning with real-time problem solving, and lead teams and vendor partners to deliver high quality maintenance and repairs. Most importantly, you inspire accountability, consistency, and care in every space you support.

What you'll do:

Cultivate a culture of Enlightened Hospitality for all stakeholders that supports our business objectives and growth
Embody, teach, and inspire USHG Behaviors across the facilities and cleaning teams, leading with integrity and care
Directly supervise and develop the Maintenance Supervisor, providing coaching, clear performance expectations, and career growth pathways
Lead and develop the facilities and cleaning teams, setting clear expectations and fostering a culture of accountability, growth, and house pride
Develop a facilities team capable of handling painting, carpentry, light plumbing, and general handyman needs with skill and consistency
Build and document clear SOPs for all facilities and cleaning functions ensuring that standards are written, trained and transferrable
Partner with Home Office facilities team to build, maintain, and execute comprehensive preventive maintenance schedules
Oversee day-to-day Repairs & Maintenance, ensuring timely, high-quality execution of both preventive and reactive work
Champion a preventive maintenance mindset by identifying issues early and partnering with teams to avoid guest-facing disruptions
Manage vendor relationships and projects, ensuring work is completed on time, on budget, and to USHG standards
Conduct regular walkthroughs of FOH and BOH spaces to assess conditions, prioritize needs, and maintain exceptional presentation
Serve as the primary Facilities partner to the Events GM, supporting the physical readiness for all event spaces before, during, and after every event
Partner cross-functionally with Operations, Culinary, and Events teams to support daily service, special events, and overall facility readiness
Ensure compliance with all regulatory requirements and maintain organized documentation, permits, and service records

What we need from you:

2–3 years of facilities, maintenance, or related experience (hospitality or restaurant experience preferred)
Working knowledge of general trades (e.g., plumbing, carpentry, electrical, or handyman work)
Strong organizational and problem-solving skills with the ability to prioritize in a fast-paced environment
Experience managing people, vendors, or projects with a focus on quality and accountability
Comfort using Microsoft Office and maintenance management systems
Ability to lift up to 50 lbs and work in various physical environments as needed
A collaborative, calm, and proactive approach with a passion for supporting great guest experiences
Fluency in Spanish strongly preferred