Director of Programs Technology

Position Summary:

The Director of Programs Technology provides leadership, coordination, and oversight for the technology team responsible for planning, building, delivering, and supporting digital solutions across the organization's programs.

This role helps guide technology initiatives from intake and requirements through development, release, and ongoing improvement, while supporting efficient cross-team collaboration and alignment with organizational priorities.

Reporting to the Chief Information Officer, the Director leads a team of developers and oversees the Technology Delivery Manager, who manages business analysis and project delivery operations.

The Director serves as the primary technology leader for internal departments and program stakeholders, translating organizational needs into working solutions while maintaining appropriate collaboration with executive strategy and specialized technical domains.

Responsibilities:

Technology Leadership & Product Ownership

Own the overall technology roadmap for programs
Translate organizational and program-level goals into prioritized technology initiatives
Lead and guide decisions on solution design, platform selection, and technical direction in collaboration with appropriate stakeholders
Ensure technology investments align with organizational mission, capacity, and long-term strategy
Serve as the primary technology point of contact for the CIO and cross-departmental stakeholders

Team Leadership & Management

Lead, mentor, and manage a team of developers, fostering a collaborative and high-performing culture
Oversee the Technology Delivery Manager and the business analysis and delivery functions that report through that role
Set clear expectations, provide regular feedback, and support professional development across the team
Build team capacity and structure to support organizational growth and evolving technology needs
Promote accountability, transparency, and continuous improvement within the team

Execution & Delivery Oversight

Oversee planning, execution, and delivery of technology projects across all organizational programs
Ensure projects move efficiently from concept through development, QA, release, and long-term support
Partner with the Technology Delivery Manager on sprint planning, release coordination, and delivery operations
Monitor project health, identify risks and bottlenecks, and drive resolution across concurrent initiatives
Maintain visibility and accountability across the full project portfolio

Systems, Platforms & Continuous Improvement

Own and steward the organization's custom-built technology platforms that support the programs
Drive ongoing improvement of systems, processes, and operational workflows supporting programs and departments
Evaluate and recommend new platforms, vendors, and technologies in partnership with executive leadership
Ensure systems remain stable, scalable, secure, and well-documented
Champion the adoption of tools and practices that improve organizational efficiency and user experience
Stakeholder Engagement & Communication

Build strong relationships with program directors and department heads across the organization's 15 programs
Communicate clearly about project status, timelines, trade-offs, and technology decisions to non-technical stakeholders
Facilitate alignment between organizational needs and technical capabilities
Represent the technology team's work and priorities in leadership conversations and planning processes

Qualifications:

Required

Demonstrated experience leading technology teams in a delivery-focused environment
Strong track record of managing projects from concept through implementation and support
Experience working cross-functionally with non-technical stakeholders and translating organizational needs into technical solutions
Solid understanding of software development lifecycles, Agile methodologies, and release management practices
Excellent communication, leadership, and organizational skills
Ability to operate across both strategic and hands-on operational responsibilities

Preferred

Experience in a nonprofit or mission-driven organization
Familiarity with platforms such as Asana, ServiceNow, or similar project and workflow management tools
Experience managing vendor relationships and platform evaluations
Bachelor's degree in technology, business, or a related field; advanced degree a plus