Lead Consultant, Media and Issues Management

Key Responsibilities:
Communications Expert for Local Markets: Build a deep understanding of Allstate’s presence in your markets by working closely with state teams to plan for newsworthy events and activities. Advise state teams on media strategy, messaging and potential issues. Identify opportunities for proactive storytelling and prepare for challenging topics in your region.

Crisis and Issues Preparedness: Support Allstate’s ability to mitigate and respond to issues by building communications preparedness plans, enhancing reputation threat detection systems, and developing case studies on notable issues to help the company detect, prepare for, and prevent reputation issues.

Media Engagement: Understand local media markets to help ensure Allstate is represented fairly. Build relationships with key reporters in priority markets to help shape reporting and identify opportunities.

Catastrophe Response Communications: Lead the development and execution of communications plans when major catastrophes occur. Work closely with partners to tell the story of how Allstate is responding to protect and support customers.

Ensure Accurate Reporting: Maintain awareness of insurance reporting in local markets to correct reports that include inaccurate or misleading information about Allstate. Be vigilant and appropriately aggressive to ensure reporting is accurate.

Communicate Allstate’s Support of Customers: Work with local teams and Allstate’s Claims team to investigate and respond to news stories about customer issues.

Monitoring & Reporting: Partner with Allstate’s measurement and insights team to track media coverage across the region, analyze sentiment and provide regular insights to state leadership to adjust strategies and responses as necessary.

Skills:

Strong written and verbal communication skills.

Expertise in building relationships with local/regional media and understanding their landscapes.

Experience managing media during crises and providing strategic counsel.

Ability to thrive under pressure and make quick, informed decisions.

Strong sense of evolving social issues and current events.

Strong interpersonal skills and the ability to influence and collaborate with senior leaders and cross-functional teams.

Familiarity with media monitoring tools and digital platforms.

Experience
• 5 or more years of experience in media relations, issues management, public relations or corporate communications Preferred.

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Skills

Brand Communications, Collaboration, Communication, Communications Strategy, Corporate Branding, Crisis Communication Management, Cross-Team Collaboration, Internal Communications, Media Reporting, News Stories, Problem Solving, Public Relations (PR), Strategic Communication Planning
Compensation

Base compensation offered for this role is $80,000 -$124,600 annually and is based on experience and qualifications.
*** Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e. commission, bonus, etc.) as applicable for the role.

Skills Required
5 or more years of experience in communications or public relations
Experience managing media during crises and providing strategic counsel
Expertise in building relationships with local and regional media
Strong written and verbal communication skills
Ability to thrive under pressure and make quick, informed decisions
Strong interpersonal skills and ability to influence senior leaders and cross-functional teams
Familiarity with media monitoring tools and digital platforms
Experience developing communications preparedness plans and reputation threat detection
Experience leading catastrophe response communications