Senior Customer Success Manager

Responsibilities:

Strategic Partnership: Understand customer goals and collaborate on customized success plans that drive measurable business value through the LinkSquares platform.
Relationship Management: Act as the primary point of contact for your portfolio, developing strong connections with key stakeholders through regular strategy calls and proactive outreach.
Retention & Growth: Manage the renewal process for your designated accounts while proactively identifying upsell and cross-sell opportunities that introduce new features and drive additional value.
Cross-Functional Advocacy: Connect customers with the right internal and external resources to resolve inquiries smoothly, collaborating closely with Product, Support, and Sales teams.
Value Realization: Continuously educate customers on product updates and best practices, ensuring deep adoption and alignment with their evolving operational needs.
Requirements:
5+ years of proven experience handling and negotiating renewals, upsells, and cross-sells in a high-performance SaaS environment.
Ability to build strategic relationships at various levels, both internally and externally.
Experience with Salesforce, Gong.io, Outreach, and Catalyst (or similar CRM/CS tools).
Must be highly organized, process-oriented, and capable of working to strict targets and deadlines.
Compensation for this role includes an annual base salary between $90,000 to $105,000. On-target commissions for this role range between $13,000 to $15,500 annually, with an opportunity to earn more than the on-target commission by exceeding targets. LinkSquares takes into consideration a number of factors when determining an employee’s starting salary, including work location, job-related skills, and relevant education, experience and training. The recruiter assigned to this role will share more information about the specific compensation and benefit details associated with this role during the hiring process.

Skills Required
2-4+ years relevant experience in implementation, onboarding, consulting, support, sales engineering, or technical problem-solving within a SaaS business
Exceptional oral and written communication and presentation skills
Strong time, task, and project management skills
Customer-facing experience