Senior Manager, Internal Communications

About The Role:

As the Senior Manager, Internal Communications, you'll make sure strategy, organizational updates, and operational changes land clearly with the people who need them. This role is built around two responsibilities: making sure clinical and operational updates are communicated clearly to frontline teams, and supporting the recurring communications that keep the broader company informed and aligned.

This role reports to the VP, People and can be based anywhere in the continental US.

What you'll do:
All-Company Communication
Own the content strategy, agenda, and speaker prep for all-company forums, including our biweekly org-wide All Hands, quarterly OKR updates, annual company offsites, and other ad hoc forums; ensure content is clear, digestible and impactful
Partner with executive leadership, as well as external PR, to support any meaningful company-wide change management needs, ensuring alignment between internal and external messaging
Establish a framework to define an appropriate level of communication plan or intervention based on factors such as scale, complexity and sensitivity of the change
Act as our company communications air traffic controller; plug in across the organization to ensure visibility into what is rolling out, facilitating thoughtful sequencing and critically solving any problems identified
Manage a comprehensive communications calendar to sequence updates deliberately
Create resources to empower all individuals across the company to communicate in an impactful, clear way that aligns with our brand voice and expectation

All-Clinical Communication
Embed fully with the clinical team. Deeply understand them as an audience, their experiences, strategic roadmap, historical challenges, goals, etc.
Partner with clinical leaders and their operational dyads early in initiative planning, so communication is built into the rollout from the start; identify opportunities to improve the sequencing of initiatives and related communication to maintain a manageable cognitive load for teams
Manage the clinical communications calendar and develop guidelines to ensure that messages are sent to the most appropriate audience through the most impactful channel, so messaging is accessible and clear for all staff
Act as the editorial thought partner to our clinical and operational leaders, challenging framing, ideating on message tone, content, forum, etc., and facilitating an effective communications development process across multiple stakeholders
For any key communications, take the pen on drafting the messaging, pulling from ongoing context gathered through participation in key clinical forums
Provide reflection and feedback on existing rhythms, identifying gaps, opportunities to gather feedback, and improve the overall experience of communications for the clinical team

Who you are:
5+ years of experience in internal communications, strategic operations, or executive communications, ideally in a healthcare or clinical environment
Clear and direct communicator, verbally and in writing, who defaults to plain language over corporate speak
Editorial backbone, with the confidence to challenge senior leaders and flag when a message is buried or unclear
Deep empathy; demonstrated understanding of how to write for a diverse audience in a fast-paced professional setting
Systems-thinker; able to extrapolate from a concrete task to a template, framework and philosophy
Organized and detail-oriented, with a track record of managing calendars and multi-channel rollouts without missing a detail