Implementation Manager

What you'll do:

Lead the end-to-end onboarding and implementation process for new customers, including kickoff meetings, project planning, timeline management, system configuration, testing, training, and go-live coordination.
Manage customer-specific data feeds and integrations, ensuring accurate and timely data exchange between systems while partnering closely with internal technical teams and external customer stakeholders.
Build trusted relationships with customer stakeholders at multiple levels, acting as the primary point of contact throughout implementation and ensuring alignment across all parties involved in the launch process.
Drive implementation milestones, proactively identify risks or blockers, and ensure projects remain on track through effective communication and cross-functional collaboration.
Identify opportunities to optimize onboarding workflows, implementation processes, and customer experience as the organization scales.
Work closely with Sales, Product, Engineering, Operations, and Support teams to ensure a seamless customer onboarding and launch experience.
Support cross-functional operational and strategic initiatives as needed.
About you:

5+ years of experience in Implementation Management, Customer Success, Project Management, Account Management, or a similar client-facing role in a digital health solution environment involving benefits administration.
Strong technical aptitude with the ability to understand and manage data feeds, integrations, and system configurations.
Ability to manage through ambiguity, build processes, and help scale implementation operations within a fast-growing organization.
Ability to manage complex ecosystem vendor partners within a healthcare and benefit program.
Proven track record of managing cross-functional projects and building strong relationships with customer stakeholders.
Strong organizational and project management skills, with the ability to manage multiple priorities and deliver results on time.
Excellent communication skills with a proactive and solutions-oriented mindset.

The base salary range for this position is $110,000 - $135,000. This position is also bonus eligible. Individual compensation will depend on various factors, including qualifications, skills, experience, location, and applicable laws. In addition to base salary, this role is eligible to participate in our equity incentive and competitive benefits plans.

Skills Required
5+ years of experience in Implementation Management, Customer Success, Project Management, Account Management, or similar client-facing role in a digital health solution environment involving benefits administration.
Strong technical aptitude to understand and manage data feeds, integrations, and system configurations.
Proven track record managing cross-functional projects and building strong relationships with customer stakeholders.
Ability to manage through ambiguity, build processes, and scale implementation operations within a fast-growing organization.
Ability to manage complex ecosystem vendor partners within a healthcare and benefit program.
Strong organizational and project management skills, with the ability to manage multiple priorities and deliver results on time.
Excellent communication skills with a proactive and solutions-oriented mindset.