Payments & Refunds Specialist – AmTrav

What You'll Do

Make a high volume of outbound calls to hotels and travel vendors on behalf of our travelers.

Contact hotels to obtain folios, receipts, and other required documentation.

Follow up with travelers and travel administrators to collect updated payment information when needed.

Create and distribute pre-authorization forms, including prepaid payment forms and virtual credit cards.

Coordinate directly with hotels to resolve payment issues and assist with credit card reversals.

Maintain accurate records and provide timely updates to ensure a seamless traveler experience.

What We're Looking For

Previous travel industry experience is a plus, but not required—we're happy to train the right candidate.

Spanish-language proficiency is a bonus but not required.

Excellent written and verbal communication skills, with a strong ability to listen, empathize, and build rapport.

Comfortable receiving coaching and feedback in a performance-driven environment focused on continuous development.

Self-motivated and able to work independently in a fast-paced, high-volume setting with minimal supervision.

Proficient with Windows-based applications and comfortable working on a computer for extended periods.

A positive, professional, and customer-focused attitude when interacting with both travelers and colleagues.

Demonstrated ability to meet performance goals and maintain a strong, reliable work history.

Strong attention to detail and organizational skills, with the ability to manage multiple tasks simultaneously.

What we offer

Receive competitive compensation and equity ownership in Perk

Rest and recharge with our generous allocation of 20 vacation days and 12 public holidays

Enjoy the flexibility of three medical plans to choose from, with company contributions and an HSA when enrolling in an HDHP medical plan

Take control of your physical health with additional comprehensive benefit plans, covering dental, vision, and Wellhub’s gym subscription from your start date

Rest assured that you’re covered by life and disability policies from your start date, with options to add extra protection through voluntary buy-up plans

Plan for your future with our 401(k) plan with company matching contributions

Care for your furry friends through partner discounts on pet insurance

Join our unforgettable Perk events, including our spectacular annual summer party

Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones

Focus on your family with 12-16 weeks’ paid parental leave

Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes

Broaden your horizons with up to 20 "Work from Anywhere" days per year

Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years

Let us help you move to one of our hubs with relocation support

Compensation

Compensation for this role is a combination of hourly and stock options. The anticipated hourly wage is between $20-$22 per hour. Actual compensation may vary based on specific qualifications, experience, and other job-related factors.

Shift looking to fill

Monday-Friday 12pm-9pm CST OFF: Saturday/Sunday.

Training Schedule

Monday-Friday 8am-430pm CST for 4 weeks (HYBRID in the Chicago office)

Skills Required
Excellent written and verbal communication skills, with the ability to listen, empathize, and build rapport.
Comfortable receiving coaching and feedback in a performance-driven environment focused on continuous development.
Self-motivated and able to work independently in a fast-paced, high-volume setting with minimal supervision.
Proficient with Windows-based applications and comfortable working on a computer for extended periods.
Positive, professional, and customer-focused attitude when interacting with travelers and colleagues.
Demonstrated ability to meet performance goals and maintain a strong, reliable work history.
Strong attention to detail and organizational skills, with the ability to manage multiple tasks simultaneously.
Previous travel industry experience.
Spanish-language proficiency.