Applicant Interviewer

JOB SUMMARY:

The Applicant Interviewer is responsible for conducting pre-screening interviews for sponsors of the Exchange Visitor program. This position follows a Company script to screen applicants through a documented video conference interview. The Applicant Interviewer provides documentation of the interviews and is the first point of contact representing the Company. This position provides excellent customer service to team members and customers while demonstrating the Company values and supporting the mission.

JOB DUTIES AND RESPONSIBILITIES:
Confirm applicants’ identity according to application ID upload
Follow the Company script through a documented video conference interview and document responses
Screen applicants for English language skills and their understanding of the program to include Company program rules, regulations, and purpose
Grade interview result
Submit completed interview documentation
Perform other duties as assigned

REQUIRED QUALIFICATIONS:

High school diploma or equivalent
2 years of experience in a customer service, front desk, receptionist or call center role
Ability to obtain a personal laptop or desktop with web camera and high speed streaming internet
Ability to work within the peak season schedule as assigned
Ability to effectively work in collaboration with others to achieve business objectives
Effective oral and written communication skills and excellent interpersonal skills
Attention to detail, critical thinker and problem-solving skills
High standards for integrity, honesty, professionalism, and work ethic
Commitment to service excellence
Ability to work independently while demonstrating excellent organization and follow through
Demonstrates flexible and efficient time management and ability to prioritize workload
Ability and willingness to move with purpose and a strong sense of urgency
Self-motivated, positive, and enthusiastic
Self- starter with a strong desire to exceed expectations and capable of supporting a team
Maintains confidentiality discretion
Ability to effectively work in collaboration with others to achieve business objectives
Willing to grow and be challenged
Attends additional training as requested/deemed necessary