Technical Consultant II

Core Responsibilities:

Essential job functions included but are not limited to the following:

· Install, configure, and deploy software solutions in customer environments according to implementation standards and project plans.

· Perform product upgrades, patches, and system migrations while minimizing customer disruption.

· Troubleshoot installation, upgrade, and configuration issues, identifying root causes and implementing timely resolutions.

· Collaborate with project managers, technical teams, product development, and customer stakeholders throughout implementation projects.

· Support multiple concurrent customer implementations while effectively managing priorities, timelines, and deliverables.

· Participate in implementation planning, technical design discussions, and risk identification.

· Document installation procedures, technical configurations, and issue resolutions to ensure knowledge sharing and repeatability.

· Provide technical guidance and best practices to customers during implementation and post-deployment activities.

· Participate in scheduled weekend and after-hours work to support production implementations, upgrades, and critical customer events.

· Escalate complex technical issues appropriately while maintaining ownership through resolution.

· Continuously develop product expertise and stay current on new releases, features, and implementation methodology

Knowledge, Skills and Abilities:

· Advanced written and verbal communication skills

· Technically savvy with an interest in technology and in deepening technical and software knowledge

Qualifications:

· BA/BS degree preferred or comparable experience.

· Minimum 3 years of work experience in a technical, customer focused environment.

· Insurance industry experience helpful

· Proficiency in writing advanced SQL queries, as well as the ability to create SQL functions and stored procedure

· Experience with C, .NET, Java, PowerShell would be a plus

Additional Requirements and Details:

· Travel required up to 10% of the time.

· Ability to work remote with a stable internet connection on an as needed basis

· Located and working from an office location (when required)

· Occasional lifting and/or moving up to 10 pounds.

· Frequent repetitive hand and arm movements required to operate a computer.

· Specific vision abilities required by this job include close vision (working on a computer, etc.).

· Frequent sitting and/or standing.

Why Vertafore is the place for you: *Canada Only

The opportunity to work in a space where modern technology meets a stable and vital industry
Medical, vision & dental plans
Life, AD&D
Short Term and Long Term Disability
Pension Plan & Employer Match
Maternity, Paternity and Parental Leave
Employee and Family Assistance Program (EFAP)
Education Assistance
Additional programs - Employee Referral and Internal Recognition
Why Vertafore is the place for you: *US Only

The opportunity to work in a space where modern technology meets a stable and vital industry
We have a Flexible First work environment! Our North America team members use our offices for collaboration, community and team-building, with members asked to sometimes come into an office and/or travel depending on job responsibilities. Other times, our teams work from home or a similar environment.
Medical, vision & dental plans
PPO & high-deductible options
Health Savings Account & Flexible Spending Accounts Options:
Health Care FSA
Dental & Vision FSA
Dependent Care FSA
Commuter FSA
Life, AD&D (Basic & Supplemental), and Disability
401(k) Retirement Savings Plain & Employer Match
Supplemental Plans - Pet insurance, Hospital Indemnity, and Accident Insurance
Parental Leave & Adoption Assistance
Employee Assistance Program (EAP)
Education & Legal Assistance
Additional programs - Tuition Reimbursement, Employee Referral, Internal Recognition, and Wellness
Commuter Benefits (Denver)

Skills Required
Minimum 3 years of work experience in a technical, customer-focused environment
Proficiency in writing advanced SQL queries and creating SQL functions and stored procedures
Advanced written and verbal communication skills
Ability to participate in scheduled weekend and after-hours work to support implementations and upgrades
Ability to work remote with a stable internet connection on an as-needed basis
Located and able to work from an office location when required
Must be legally authorized to work in the United States
Must pass preemployment drug and background screenings
BA/BS degree preferred or comparable experience
Insurance industry experience
Experience with C, .NET, Java, PowerShell