Account Director

*This role will be traveling up to 25% of the time.
What You’ll Do:

Collaborate with internal teams spanning Sales, Field Operations, Centralized Services, Product Management, and Implementation to ensure that projects align with client needs and expectations.
Gain a deep understanding of client portfolios, partnering with clients to tailor growth strategies.
Serve as the go-to contact for client communications, fostering robust relationships and exploring collaboration avenues.
Monitor market developments, client feedback, and industry shifts to frame growth strategies that resonate with client and organizational goals.
Lead client retention efforts by ensuring service excellence, anticipating client requirements, and delivering timely solutions.
Document client interactions, sales endeavors, and growth metrics to inform strategic direction.
Achieve or exceed targets related to account growth and upsell according to plan.
Work collaboratively with clients to ensure projects stay within allocated budgets, making necessary adjustments for unforeseen costs.
Actively solicit feedback from clients on satisfaction, areas of improvement, and any other service needs.
Proactively monitor and report client KPI and success metrics
You Should Have:

A minimum of 3-5 years in roles related to account management, sales, or customer success.
Additional considerations made for experience focusing on property management.
Strong business acumen with an in-depth understanding of customer needs and pain points related to maintenance operations and project execution.
Exceptional communication, negotiation, and presentation skills, vital for client interactions and stakeholder management that lead to deep relationships.
Proficiency in using CRM software and business tools such as data analytics software, spreadsheets for financial tracking, project management platforms, and communication software, crucial for efficient account management.
Financial analysis capabilities to make informed decisions based on financial data and profit margins.
Conflict resolution expertise to address and resolve potential disputes effectively.
Time management skills ensuring efficient handling of multiple accounts and projects.
Stakeholder management skills to liaise effectively with a variety of customer functional departments.
A proactive mindset to identify challenges and capitalize on opportunities, being self-motivated and driven to achieve business goals.
Demonstrated capacity to work autonomously, effectively prioritize tasks, and drive revenue growth through robust account management and sales strategies.
Capable of swift problem-solving, escalating issues when necessary, and ensuring client satisfaction is always at the forefront.
Engage cohesively with diverse teams to guarantee streamlined project execution.
Why Lessen:
· Competitive compensation
· Health, Dental, Vision, Life, Disability options
· 401K retirement savings plan
· Paid vacation, federal and floating holidays
· Maternity/Paternity Pay
· Career advancement opportunities
· All the tools you'll need to be successful

Skills Required
Minimum 3-5 years in account management, sales, or customer success
Experience focusing on property management
Strong business acumen and understanding of maintenance operations and project execution
Exceptional communication, negotiation, and presentation skills
Proficiency with CRM software, data analytics tools, spreadsheets for financial tracking, project management platforms, and communication software
Financial analysis capabilities for informed decision-making and margin assessment
Conflict resolution expertise
Effective time management to handle multiple accounts and projects
Stakeholder management skills across customer functional departments
Proactive, self-motivated mindset focused on achieving business goals
Ability to work autonomously, prioritize tasks, and drive revenue growth
Rapid problem-solving and appropriate escalation to ensure client satisfaction
Ability to collaborate with diverse internal teams for streamlined project execution
Willingness to travel up to 25% of the time