Sr. Software Engineer - Trust and Safety

About the Role
At Rula, maintaining high trust with payers, patients, and providers is the bedrock of accessible mental healthcare. We’re seeking a Senior Software Engineer to join our nascent Trust & Safety Engineering team within the Provider organization. In this high-impact role, you will serve as a leader in our digital armor, driving product-based implementations that enable us to fulfill, audit, measure, and enforce critical Trust & Safety policies across both internal and external-facing users and workflows.

You will help lead the charge on both product architecture and operational, process-based solutions—building robust custom tools and leveraging top-tier industry solutions to investigate and mitigate threats like fraud, billing anomalies, and credential abuse. If you are excited to establish a brand-new engineering domain from the ground up, mentor other engineers, and build scalable systems that directly protect a vital mental health ecosystem, this is your next playground.

Required Qualifications

4+ years of SWE experience, 1+ years working on Trust & Safety systems & 1+ years of experience helping with a brand new project or team

Experience working on cross-functional teams to bridge the gap between technical and non-technical groups

Fullstack experience building modern database-backed (sql/no-sql) web applications

Microservice development knowledge and experience

A passion for and ownership of mentoring others, reviewing architectures, and establishing design patterns.

Have driven all phases of the development lifecycle: planning, specing, execution, and measuring success, post-launch maintenance

Examples of working on highly complex projects with a focus on achieving sustainable results

Preferred Qualifications

While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement.

Start-up experience

Experience developing SaaS applications using the Amazon Web Services (AWS) cloud platform

Previous experience in products with high reliability/accuracy requirements (finance, mission critical systems, etc.)

Experience with “on-call”, ability to deep dive complex issues and drive them to resolution independently

Experience with NodeJs, Typescript, Kafka

We're serious about your well-being! As part of our team, full-time employees receive:

100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in United States, currently not hiring in Hawaii)

Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States

Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA

401(k) plan access: Start saving for your future

Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)

Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering

Employee Assistance Program (EAP): Supporting your mental and physical health

Quarterly department stipend: Fun team-building activities or in-person gatherings

Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all

Home office stipend: New hire home office stipend & $50 monthly stipend to help cover internet or cell phone expenses

Wellness at Rula program: Year-round wellness initiatives and a $50/month wellness stipend

Our team

We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone. We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued.

Skills Required
4+ years of software engineering experience
1+ years working on Trust & Safety systems
1+ years experience helping with a brand new project or team
Experience working on cross-functional teams to bridge technical and non-technical groups
Fullstack experience building modern database-backed (SQL/NoSQL) web applications
Microservice development knowledge and experience
Mentoring others, reviewing architectures, and establishing design patterns
Experience driving all phases of the development lifecycle: planning, specing, execution, measuring success, post-launch maintenance
Examples of working on highly complex projects with a focus on achieving sustainable results
Start-up experience
Experience developing SaaS applications using the Amazon Web Services (AWS) cloud platform
Previous experience in products with high reliability/accuracy requirements (finance, mission critical systems, etc.)
Experience with on-call and ability to deep dive complex issues and drive them to resolution independently
Experience with NodeJs, Typescript, Kafka