Lead Client Director - Strategic Retail

Job Description
You will produce new business with a defined set of ServiceNow's largest existing accounts. You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients.

What you get to do in this role:

Provide strategic leadership and partnership to clients, serving as the relationship manager between your customers and ServiceNow
Work with other ServiceNow teams to develop ServiceNow solutions based on each customer's strategic outcomes while leading large virtual teams
Oversee growth of global accounts, including development and deployment of worldwide resources
Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level
Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience
Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services
Qualifications
To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
10+ years of experience in client management, aligning account strategies to revenue opportunities
5+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive- level relationship management
Previous sales experience in IT Service Management, HR, Security Operations, Customer Service or IT Operations Management (within software or IT sales organizations)
Experience exceeding sales targets
Experience leading a virtual or matrixed team
Understanding of broad, macro-level business IT needs for a prospective client
Travel up to 50% (depending on geography/region)
Must live in Bentonville or surrounding suburb

Skills Required
Experience leveraging or integrating AI into work processes or decision-making
10+ years of experience in client management aligning account strategies to revenue opportunities
5+ years as a Client Director or equivalent with multi-million-dollar sales solutions experience and executive-level relationship management
Previous sales experience in IT Service Management, HR, Security Operations, Customer Service or IT Operations Management (software/IT sales)
Proven experience exceeding sales targets
Experience leading virtual or matrixed teams
Understanding of broad, macro-level business IT needs for prospective clients
Willingness/ability to travel up to 50%
Must live in Bentonville or surrounding suburb