Sr. Manager, License Management Operations & Lead Development

Responsibilities

Lead Development Team Management

Directly manage, coach, and develop a team of Lead Development Analysts.
Conduct regular one-on-one meetings, performance reviews, and coaching sessions.
Monitor analyst output, lead-processing times, backlog levels, quality, and acceptance rates.
Balance workloads and priorities based on lead volume, backlog, and available team capacity.
Ensure analysts consistently follow established lead-development, evidence, qualification, and sales-readiness standards.
Identify individual and team performance barriers and provide the support, training, or corrective direction needed to improve results.
License Management Operations & Reporting

Create and maintain dashboards for the LeadDiscovery,License Management, and License Audit teams.
Track key operational metrics, including productivity, throughput, backlog, aging, quality, pipeline contribution, audit progression, and outcomes.
Produce recurring performance reports for the Vice President of License Management.
Develop trend reports that compare historical performance, identify changes in efficiency, and highlight emerging risks or opportunities.
Create forecasts for team output, lead-processing capacity, backlog levels, audit activity, and expected performance.
Track and maintain visibility into the License Audit process, including audit stages, aging, outcomes, and process changes.
Analyze operational data to identify blind spots, reporting gaps, bottlenecks, capacity constraints, and areas requiring additional attention.
Maintain consistent metric definitions, reporting methods, and data standards across the License Management organization.
Requirements

4–7 years of experience in business operations, sales operations, lead generation, analytics, quality assurance, or a related field.
2–4 or more years of direct people-management experience.
Demonstrated experience managing teams with measurable productivity and quality expectations.
Experience creating dashboards, operational reports, trend analyses, and performance forecasts.
Ability to identify patterns, reporting gaps, bottlenecks, and root causes within operational data.
Experience using CRM systems, preferably Salesforce.
Strong proficiency with Excel or similar analytical tools.
Strong written and verbal communication skills, including the ability to explain data clearly to leadership.
High attention to detail and commitment to reporting accuracy.
Preferred Qualifications

Experience with business-intelligence or data-visualization tools.
Familiarity with open-source software, software licensing, AGPL, or license-audit processes.
Experience with lead qualification, research validation, or sales-development workflows.
Experience connecting operational metrics to pipeline and revenue outcomes.

Benefits

Competitive salary commensurate with experience and qualifications.
A comprehensive extended benefits package including health, dental and vision for you and your family, with company paid offerings.
A great team environment and resources, supporting you to do the best work of your life and providing unlimited career growth potential.
Highly autonomous and entrepreneurial environment.
Annual recurring WFH allowance for you to purchase items you need for your home office.
Ongoing support for learning development so you can master your craft.
Work with the hardware you're most comfortable with (Windows or Mac).
Diverse and inclusive workplace where we all learn from each other.
Excellent work-life balance with a flexible remote work environment

Skills Required
4-7 years of experience in business operations, sales operations, lead generation, analytics, quality assurance, or related field
2-4 or more years of direct people-management experience
Demonstrated experience managing teams with measurable productivity and quality expectations
Experience creating dashboards, operational reports, trend analyses, and performance forecasts
Ability to identify patterns, reporting gaps, bottlenecks, and root causes within operational data
Experience using CRM systems (preferably Salesforce)
Strong proficiency with Excel or similar analytical tools
Strong written and verbal communication skills, including the ability to explain data clearly to leadership
High attention to detail and commitment to reporting accuracy
Experience with business-intelligence or data-visualization tools
Familiarity with open-source software, software licensing, AGPL, or license-audit processes
Experience with lead qualification, research validation, or sales-development workflows
Experience connecting operational metrics to pipeline and revenue outcomes