Forward Deployed Engineer

Description

We are seeking an experienced Forward Deployed Engineer with expertise in Python, AI technologies, Google Cloud Platform (GCP), and systems integration to support and enhance mission-critical applications. The ideal candidate will be responsible for troubleshooting production issues, developing new features, implementing customer enhancements, and leveraging AI technologies to improve business processes and application reliability.

In this role, you will:

· Troubleshoot and resolve menu, promotional content, and data ingestion issues to ensure seamless system performance and reliable data flow.

· Investigate, analyse, and remediate application defects, production incidents, and integration challenges in a timely manner.

· Design, develop, test, and deploy new features and customer-specific enhancements to support evolving business requirements.

· Configure and support onboarding of new brands and store locations, ensuring successful integration and validation of system requirements.

· Collaborate with engineering, product, operations, and support teams to identify root causes and implement sustainable solutions.

· Perform functional, integration, and regression testing to ensure application quality, stability, and performance.

Work model

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in United States. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

· Minimum 15+ years of software development, application support, or systems integration experience.

· Strong hands-on expertise in Python development with experience building scalable applications and services.

· Experience working with Google Cloud Platform (GCP), including cloud-native applications and infrastructure.

· Knowledge of Generative AI technologies, including Gemini Enterprise or other enterprise AI/LLM platforms.

· Strong understanding of API integrations, data pipelines, and distributed system architectures.

· Hands-on experience with gRPC and Protocol Buffers (Protobuf).

· Experience writing and optimising SQL queries for data analysis and troubleshooting.

· Working knowledge of Linux and Bash scripting.

· Strong experience in test strategy, implementation, automation, and quality assurance best practices.